AllPro Appliance Service High labor cost Salt Lake City UT Utah

The repairman was very professional and friendly, but not as knowledgeable as I felt he should have been. I, at one point, asked what he was doing when he was about to take off the top of the washer to reach the door lock switch. I told him I watched a Youtube video on how to do it by taking off the door gasket after removing the circumference spring giving full access to the clothes washing machine door lock and it would only take around 15 to 20 minutes. Later he came to me asking for help to reinstall the circumference spring after having done exactly what I had suggested in the first place. If I understand correctly the pricing of this job, you charged me $354.60/hour for labor. That is outrageous! Original quote $328.76 Repeat customer discount $32.87 Cost of part via internet $30.00 Actual time to replace part 45 minutes Therefore $328.76 - $32.87 = $295.89 - $30 = $265.89 / 45' = $5.91 * 60' = $354.60/hour