Alpha warranty services Would not pay for Valve Body repair. Covered is stated in the contract. draper Utah

We are disappointed to hear that this customer is frustrated with their recent claim. It appears there may be some confusion on what actually failed on the vehicle. On September 23^rd, it was reported by the customer’s repair facility that the check engine light was on and that the cause of the light was the failure of the transmission control unit (TCU).

This customer purchased a stated component contract meaning that every component covered is specifically listed in the service contract. Unfortunately for this customer, the TCU is not a listed component on this plan. We do have other coverage options that do cover the TCU but this particular plan does not.

The customer mentioned that they are aware of a failure to the valve body. The valve body was NOT reported to our claims department. We reviewed the recorded calls and verified this. The TCU is the computer that controls the solenoids on the valve body which means that replacing the TCU would affect changes on the valve body but they are very different components.

If for some reason, the repair facility found the valve body to have failed, we encourage you to call us back to review the claim for coverage. We definitely want our customers to receive the coverage that they have purchased. Please call in if your repair facility found something different so we can further investigate this issue. Problems such as these are best handled by contacting our customer service team so we can address these issues quickly.

We regret her frustration but wish to point out that these complaints filed online amount to less than .001% of all service contracts that we provide. We have an A+ rating with the BBB and have been chosen as a top service contract provider by several companies.

We are disappointed to hear that this customer is frustrated with their recent claim. It appears there may be some confusion on what actually failed on the vehicle. On September 23^rd, it was reported by the customer’s repair facility that the check engine light was on and that the cause of the light was the failure of the transmission control unit (TCU).

This customer purchased a stated component contract meaning that every component covered is specifically listed in the service contract. Unfortunately for this customer, the TCU is not a listed component on this plan. We do have other coverage options that do cover the TCU but this particular plan does not.

The customer mentioned that they are aware of a failure to the valve body. The valve body was NOT reported to our claims department. We reviewed the recorded calls and verified this. The TCU is the computer that controls the solenoids on the valve body which means that replacing the TCU would affect changes on the valve body but they are very different components.

If for some reason, the repair facility found the valve body to have failed, we encourage you to call us back to review the claim for coverage. We definitely want our customers to receive the coverage that they have purchased. Please call in if your repair facility found something different so we can further investigate this issue. Problems such as these are best handled by contacting our customer service team so we can address these issues quickly.

We regret her frustration but wish to point out that these complaints filed online amount to less than .001% of all service contracts that we provide. We have an A+ rating with the BBB and have been chosen as a top service contract provider by several companies.