Alpha warranty Don't do what they say they will Riverton, Utah Nationwide

 I purchased a policy from them and have used it three times, all three times have been a battle with them, they never pay what the parts cost or the total labor cost they always pay less than the repair shop charges. They always have too call the repair shop back before repairs can begin. This last time the facility called Alpha, they said we will call you back within 30 minuets, that was yesterday at 3:00pm it is now 8:45am the following day, no call from the. I have called alpha twice myself, the first time was at 4:30 pm all the lady could say is "I'm sorry sir it's a process, but you said within 30 minutes. I'm sorry sir it's a process. Second time I called he new nothing about my claim and told me everyone was gone for the day. So the hours of operation they advertise is basically false. On two different occasion I ask to talk to a supervisor and was told they would return my call within 24 hours, they never called me back. I'm currently 270 mile from home in a motel waiting for them to call the repair facility that they said they would call back within 30 minutes. The service manager told me yesterday, we will have you back on the road shortly after they call, well they never called back.