American Dream Limo Rudeness, Insulting, Poor Service, Left stranded Alexandria, Virginia

DO NOT USE.  I must tell you as I read these reviews some of the behavior described by the customers would strike me as a bit unbelievable if I had not been a recipient myself.   I used ADL as transportation to and from the airport for my trip to Mexico with my daughter.

I discovered during the early part of my week stay in Mexico that I had made a mistake regarding the date of my return (and hence pickup).  I call ASAP to inform ADL of the change.  In fact, left several messages requesting a return call.  This I never received and become concerned.  Then on the ORIGINAL day of pickup I received a phone call from the driver stating that he was at the airport.  To which I replied "I am still in Mexico and have asked for my pickup date to be changed to SUNDAY morning...Will you be there?"  The reply I received was that he was just the driver and did not know.

When I call later in the afternoon (saturday) I was told that they had NOT received any  messages and that I was to be charged for a 2nd trip if I wanted to be picked up.    Then I was told yes they had one message but it was at 3:30 on Friday and hence less than the 24 hrs required.  I then asked why they would send the driver to the airport if THEY KNEW about my change. I was then told the only reason for the issue was the STUPIDTY of the CUSTOMER. 

MM Absolutely the cream of customer service to call the customer STUPID I always say.  However, I believe Nico called and apologized later and told me that they would be there Sunday and not charge me.

However, when the driver called me at 6:20 am on Sunday (my plane was due to arrive at 6:47 am) and I told him we were just getting to the gate.  He said....we will have to charge you for a delay.  What?  I was not even late at that point.  I attempted to ascertain WHERE he  was located.  To no avail.  His language skills were quite poor.  He hung up on me.  My daughter and I were stranded at the airport.

Oddly enough I am a REPEAT customer.  The first experience was pleasant and I chose to use ADL on a 2nd occassion.    If I had only the first experience, I might have read the comments and thought that the people where crackers.  However, having lived the nightmare of horrendous customer service, downright abuse, and being stranded I can attest that this is a company to be avoided at all costs.