Complaint Review: AMERICAN NATIONAL PAYMENTS - ST LOUIS Missouri
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- Author Confirmed
- AMERICAN NATIONAL PAYMENTS 10176 CORPORATE SQUARE DRIVE SUITE 101 ST LOUIS, Missouri U.S.A.
- Phone: 314-450-8954
- Web:
- Category: Credit Card Processing Companies
AMERICAN NATIONAL PAYMENTS they took $418.00 out of my bank account without cause ST LOUIS Missouri
*General Comment: stay away from american national payments
*REBUTTAL Owner of company: Fees billed per the signed agreement
*REBUTTAL Owner of company: Fees billed per the signed agreement
*REBUTTAL Owner of company: Fees billed per the signed agreement
*REBUTTAL Owner of company: Fees billed per the signed agreement
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Last year we changed banks , went to peoples national bank and had our business account moved over there, once we took our accounts, we needed to establish a credit card processor for our account. they put me in touch with Craig Van lewin this representative of american national payments took my application and got us set up with a 1 year commitment.
when the year was about up,we decided to switch to our industries preferred processor, in doing so, Craig stated that i was a couple of weeks early to switch that i needed to hold on, a few weeks to switch without penalty. i said that is fine. so we waited, i then called craig to get final instructions as to where we are to send the equipment, and he gave me the address. after i got the address i sent the equipment back at our expense.
The next month when i got my bank statement, I was reconcilling the statement and saw 3 debits out of our account, $250.00 for not keeping the equipment for 3 years, $89.00 for a refurbish fee $79.00 i dont know what.
I went to the bank, and bank stated the credit card company took this money out, and they could not put it back in my account. I called the Salesman and he stated he would get back with me, instead he had a guy by the name of Levi call me and he stated that $250.00 was early return fee, because we did not keep for 3 years i told him our agreement with Craig was 1 year, Craig Passed the buck and failed to keep his initial word, he stated he never modified the contract and it was his mistake but he did not credit it back to me .
Levi stated that they should have not taken out the $89.00 because the paper was not signed for that to be taken out my account he called it a refurb fee. he did not say anything about the $79.00 , so he stated that the $89.00 would be refunded, as of a week later the money still has not appeared in my account which would normally be 24 hours debit or credit.
i spoke again with Craig and he now is not returning my calls. I have left a message for michael the ceo of the company and have not gotten a response.
at this time i am pursuing every option including litigation because this company is a rip off. they will try to rip off any business at any cost. look at the green sheet , they talk about legal documents that will allow there salesman to make a lot of money. it is a part of there web site . through google . Please help make a wrong right.
Keyboard quarters
centralia, Illinois
U.S.A.
This report was posted on Ripoff Report on 05/20/2009 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-national-payments/st-louis-missouri-63132/american-national-payments-they-took-41800-out-of-my-bank-account-without-cause-st-louis-453688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 General Comment
stay away from american national payments
AUTHOR: Red's Heating & Cooling - ()
SUBMITTED: Monday, February 10, 2014
I'm very sure they did rip the customer off for the money. Was warned not to use the company by an employee, used them anyways and found out the hard way they will get you for every dollar they can. Stay away from these crooks. They will charge you, then ignore you
#4 REBUTTAL Owner of company
Fees billed per the signed agreement
AUTHOR: Michael / Ceo - (U.S.A.)
SUBMITTED: Thursday, May 21, 2009
I am sorry that this customer feels that we did something wrong, but he signed a 3 year processing agreement and with that agreement ANP provided him with a credit card terminal to use as long as he was an active customer. This customer asked to close his account 1 year into a 3 year agreement - which our support staff did, but the early termination fee for this was $250.00 which is spelled out in black and white in section 10.1 of his contract. Also with his agreement it spelled out in black and white that if he stopped processing with ANP he would be billed $89.00 because we are required to delete everything from the credit card terminals we provided him to use to protect all of the credit card data and account information that could be stored within the terminal. We are also required to have the terminals circuit boards tested and the outside plastic replaced (Refurbishment) on any returned credit card terminal. I am truely sorry that this merchant did not take the time to read and understand his legal binding contract which ANP provided numerous copies of. Lastly in reference to return his phone calls, everyone of my staff talked about in his complaint returned his phone calls - 1st the sales person, 2nd our support team, and lastly I talked to him to go over the final changes to his account. I am truly sorry that the customer is un-happy but ANP held up all of it payment processing obligations - this merchant just did not take the time to understand the terms of his processing agreement and therefore is mad that he had to pay the fees - "that he signed for". Anyone that researches ANP on the internet will find that we have a great community reputation and we have hundreds of letters from happy customers and bank partners.
#3 REBUTTAL Owner of company
Fees billed per the signed agreement
AUTHOR: Michael / Ceo - (U.S.A.)
SUBMITTED: Thursday, May 21, 2009
I am sorry that this customer feels that we did something wrong, but he signed a 3 year processing agreement and with that agreement ANP provided him with a credit card terminal to use as long as he was an active customer. This customer asked to close his account 1 year into a 3 year agreement - which our support staff did, but the early termination fee for this was $250.00 which is spelled out in black and white in section 10.1 of his contract. Also with his agreement it spelled out in black and white that if he stopped processing with ANP he would be billed $89.00 because we are required to delete everything from the credit card terminals we provided him to use to protect all of the credit card data and account information that could be stored within the terminal. We are also required to have the terminals circuit boards tested and the outside plastic replaced (Refurbishment) on any returned credit card terminal. I am truely sorry that this merchant did not take the time to read and understand his legal binding contract which ANP provided numerous copies of. Lastly in reference to return his phone calls, everyone of my staff talked about in his complaint returned his phone calls - 1st the sales person, 2nd our support team, and lastly I talked to him to go over the final changes to his account. I am truly sorry that the customer is un-happy but ANP held up all of it payment processing obligations - this merchant just did not take the time to understand the terms of his processing agreement and therefore is mad that he had to pay the fees - "that he signed for". Anyone that researches ANP on the internet will find that we have a great community reputation and we have hundreds of letters from happy customers and bank partners.
#2 REBUTTAL Owner of company
Fees billed per the signed agreement
AUTHOR: Michael / Ceo - (U.S.A.)
SUBMITTED: Thursday, May 21, 2009
I am sorry that this customer feels that we did something wrong, but he signed a 3 year processing agreement and with that agreement ANP provided him with a credit card terminal to use as long as he was an active customer. This customer asked to close his account 1 year into a 3 year agreement - which our support staff did, but the early termination fee for this was $250.00 which is spelled out in black and white in section 10.1 of his contract. Also with his agreement it spelled out in black and white that if he stopped processing with ANP he would be billed $89.00 because we are required to delete everything from the credit card terminals we provided him to use to protect all of the credit card data and account information that could be stored within the terminal. We are also required to have the terminals circuit boards tested and the outside plastic replaced (Refurbishment) on any returned credit card terminal. I am truely sorry that this merchant did not take the time to read and understand his legal binding contract which ANP provided numerous copies of. Lastly in reference to return his phone calls, everyone of my staff talked about in his complaint returned his phone calls - 1st the sales person, 2nd our support team, and lastly I talked to him to go over the final changes to his account. I am truly sorry that the customer is un-happy but ANP held up all of it payment processing obligations - this merchant just did not take the time to understand the terms of his processing agreement and therefore is mad that he had to pay the fees - "that he signed for". Anyone that researches ANP on the internet will find that we have a great community reputation and we have hundreds of letters from happy customers and bank partners.
#1 REBUTTAL Owner of company
Fees billed per the signed agreement
AUTHOR: Michael / Ceo - (U.S.A.)
SUBMITTED: Thursday, May 21, 2009
I am sorry that this customer feels that we did something wrong, but he signed a 3 year processing agreement and with that agreement ANP provided him with a credit card terminal to use as long as he was an active customer. This customer asked to close his account 1 year into a 3 year agreement - which our support staff did, but the early termination fee for this was $250.00 which is spelled out in black and white in section 10.1 of his contract. Also with his agreement it spelled out in black and white that if he stopped processing with ANP he would be billed $89.00 because we are required to delete everything from the credit card terminals we provided him to use to protect all of the credit card data and account information that could be stored within the terminal. We are also required to have the terminals circuit boards tested and the outside plastic replaced (Refurbishment) on any returned credit card terminal. I am truely sorry that this merchant did not take the time to read and understand his legal binding contract which ANP provided numerous copies of. Lastly in reference to return his phone calls, everyone of my staff talked about in his complaint returned his phone calls - 1st the sales person, 2nd our support team, and lastly I talked to him to go over the final changes to his account. I am truly sorry that the customer is un-happy but ANP held up all of it payment processing obligations - this merchant just did not take the time to understand the terms of his processing agreement and therefore is mad that he had to pay the fees - "that he signed for". Anyone that researches ANP on the internet will find that we have a great community reputation and we have hundreds of letters from happy customers and bank partners.
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