Complaint Review: AMF Brothers Granite Marble - Internet
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- Author Not Confirmed
- AMF Brothers Granite Marble 1119 Zygmunt Circle, Westmont, Il 60559 Internet United States of America
- Phone: 6307371660
- Web: http://www.amfgranite.com
- Category: Kitchens
AMF Brothers Granite Marble AMF Brothers, AMF AMF Cut Countertops incorrectly. I made 4 appointments with them to fix, they never showed, AMF won't return my calls now. I am out $2400 with crappy countertops now. Internet
*Author of original report: AMF Brothers fixed my countertops
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I am very disappointed with AMF. First off, they missed our first appointment for an appraisal which I took off work for. Well we finally got the appraisal done a week later and it was a great price-$2400 for our kitchen countertops. My wife and I were very excited. We never had anything that nice before.
They sent 2 workers a week later to install. This was a remodel so the house was completely bare, meaning no appliances. They installed the countertops, about 8 hrs of work. Everything looked good to me. Well a month down the road I tried putting my stove in, didn't fit. They forgot to make the countertops flush with one cabinet side. There is a 1/4 inch over hang that should not be there. Keep in mind this is a standard stove, standard size. They messed up and forgot to shave off one side.
I called AMF, spoke to Andrew and set up a time in the middle of the week. He said it had to be in the morning. I took time off work for this. I called that day to confirm; everything seemed good. They didn't show. I called at 6pm; Andrew said they forgot to mark it on the calendar. This happened 4 more times, they came up with excuses everytime- Work Truck broken down, to no work in the area. Andrew actually stopped taking my calls, giving me his brother Mark's number. Both stopped even answering their phones. Nice customter service, not!!! I was completely nice each call, hoping they'd return the favor.
Do not be suckered in by AMF's low price. Now I am a week and 1/2 moved in with a stove in the middle of my kitchen. Looking for a granite company to fix their mistake. More money down the drain. I saved nothing. AMF Brothers Granite is horrible with customer service.
This is their location! Do not use these guys. They just want your money and they are done with you. :o(
AMF
1119 Zygmunt Circle
Westmont, Il 60559
This report was posted on Ripoff Report on 11/09/2009 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amf-brothers-granite-marble/internet/amf-brothers-granite-marble-amf-brothers-amf-amf-cut-countertops-incorrectly-i-made-4-ap-521783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
AMF Brothers fixed my countertops
AUTHOR: jake - (United States of America)
SUBMITTED: Wednesday, November 11, 2009
I spoke directly with AMF Brother's owner Andrew yesterday 11/10/2009. I explained my situation about how the one side of the countertops was just an 1/8 inch off. And all I wanted was that fixed.
Andrew was very apologetic about his installers missing the previous appointments and setup another appointment personally. He guaranteed AMF Brothers would not miss this appointment.
Mark and the installers came tonight sharply at 8pm like promised. They totally fixed my issue. It only took 40 minutes. Throughout the fixing, Mark was very nice to my family and was very friendly.
I am now sitting down on my kitchen chair loving my beautiful granite countertops. This is the customer service everyone deserves. AMF Brothers made me a very satisfied and happy customer again. I am going to take some pictures and email to their site later. Maybe they will add our kitchen to their example works. : )
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