Ancestry, ftdna,ysearch, gedcom Failure to provide results requested, when trying to download gedcom receive 500 server error or page not availablr Internet

After sending my mtdna, I also sent my autosomal dna.  From that test I received limited results (mtdna).  But my autosomal results were limited and later I was told there were no results in that file.  Sent off 37 marker DNA for one of my relatives, received only 3 results and was sent to ysearch to upload my gedcom file.  Once again, I received the 500 server error and page not available.  I went to a lot of trouble finding out how to make my gedcom and then find it on my computer so I could upload it.  Somehow I got my autosomal file info in a file on my computer.  I can't read it, but I have the info.  They report to me that I have a new match on my ydna relative file sent on the above listed kit,  

but it is a 12 chromosome and I paid for a 37 marker test.  I have sent many reports problems but all they do is send me my kit numbers and passwords and I still cannot upload my gedcom file.  I have 2 of my ydna tests sent a while back and I want to upgrade them to 37 markets, but am afraid to do so.  They tell me I have a very small gedcom information on my files which is the info they requested on the ysearch page but is not my gedcom.  I have been very disappointed in the results I have received. My sister says that we received paper info in the mail on ydna in 2007, but have not received any paperwork on my latest requests.