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Report: #343212

Complaint Review: Appliance Masters - Richardson Texas

  • Submitted:
  • Updated:
  • Reported By: Dallas Texas
  • Author Confirmed What's this?
  • Why?
  • Appliance Masters 705 Pinehurst Richardson, Texas U.S.A.
  • Phone: 214-881-5766
  • Web:
  • Category: Customer

Appliance Masters Richardson Texas incompetent, complete rip off operation Richardson And/or Dallas Texas

*REBUTTAL Owner of company: ice machine repair

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I have a commercial icemaker that quit making ice. I had a reputable appliance repairman come out to give me a diagnosis. The unit was low on freon, but he did not have the correct type of freon. I paid the service charge, and expected a follow up visit in a couple days. That's when the trouble began...he subbed it out to the number one rip off artist in Texas....Gil Hagemann of Appliance Masters. Gil spent 30 minute at my house in which he put 4 oz. of freon in the unit (he charged me for 12 oz.) and charged me almost $200!! I was ticked off, but I just wanted to get it fixed and let it go. He said the unit was fixed. Turns out it was not. At that point began a excrutiating 7 week journey of broken promises, non returned phone calls, and just not giving a d**n how he treated me as a customer. This loser does not have a customer service bone in his body. In the end, I went back to the reputable repair man I started with and after Gil would not even call him back, I had my money fully refunded. I was very fortunate. I don't want to see this guy get anyone elses money. He doesn't deserve it.

MRH
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 06/23/2008 12:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/appliance-masters/richardson-texas-75206/appliance-masters-richardson-texas-incompetent-complete-rip-off-operation-richardson-and-343212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

ice machine repair

AUTHOR: Gil - (U.S.A.)

POSTED: Monday, September 01, 2008

Yes it is true that this customers Ice Machine was not repaired to his satisfaction. This is why he recived a complete refund. And he still complains?

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