Arts Heaven Theft & fraud! Your website offered a 30 money back guarantee and free shipping. I purchased a painting and requested an exchange due to size which was approved within 24hrs. Upon payging over $200 to Westminster, California

I purchased an oil painting in November 2010 for a combined birthday and housewarming present for a very close friend.
I received confirmation for my order within 24hours, and my payment was processed immediately.
After receiving the painting, which was of a good quality, i needed to exchange it for a smaller version.
Again my request was aproved and confirmed within 24 hours. The size requested wa in stock and it would be posted out as soon as I returned my origial purchase. All information regarding the free postage and handling to return the painting was provided.

However the shipping was not free and ended up costing me over $200
I have documentation prooving that Atrs Heaven did infact receivie the painting and have sgned for its delivery.
I have emailed them numerous times and even left several messages on their answering machine enquiring as to where my painting is, and when I will receive it.
This has been an ongoing battle for close to six months. And quite embarrasing for me as my friend is still waiting for her present!

I believe that Arts Heaven have committed theft as, they have entered a contract of sake and have kept the money for the original painting ($600) and after agreeing to exchange have not provided the product.
They also advised in their email confirming the exchange that they would refund the difference in price of the paintings.
I am greatly disappointed that after many emails and numerous messages regarding my exchange, that I have yet to receive a response from them in either an email or via telephone.
I would like all my costs refunded including the "FREE" shipping they so heavily advertise on the website.