Asurian Insurance failure to repair phone and resolve issues Nashville Tennessee

Failure to repair phone and offer acceptable resolution. Made appointment online to have phone screen repaired. The company called 10 minutes prior to appt time to advise the part was not in. I called and was advised that I will need to take it to an authorized repair location and they DID have the part. At the time I arrived at the repair location, the part was not in. I called Asurian to discuss options and was hung up on. I called back, was transferred to Jenette and she advised my options were to call back every day to see if the screen was in or pay additional money for another phone. I asked the ETA on the screen and she advised "indefinitely". She was rude, condescending and offered no customer service at any level of the conversation.