Complaint Review: At&t - Cingular Go Phone - Chicago Illinois
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- Author Confirmed
- At&t - Cingular Go Phone 1334 E. 79Th Chicago, Illinois U.S.A.
- Phone: 1-800-331-0500
- Web:
- Category: Cellular Phone Companies
At&t Wireless Cell Phone At&t (Cingular Go Phone) Wireless Cell Phone for three months (Dec,Jan,Feb) my night time and weekend minutes and monies where deleted from my cingular wireless go phone account Chicago Illinois
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February 26, 2008
Cingular, AT&T
1334 E. 79Th Street
Chicago, IL 60619
Dear Go Phone Customer Service Rep:
This letter is to complain about service I received from your customer service representatives.
I called your customer service several times in December 2007, January 2008, and February 2008.
To find out how to deal with a problem Ive had with my night time and weekend minutes and my money being deleted before my plan recharged during the beginning of those months. Your customer service reps, first told me that I did not have any night time and weekend minutes and that the reason $7.00 was deleted from my account when the number I called according to them was not a AT&T wireless cell phone customer which is far from the truth my cousin who not only is an AT&T wireless cell phone customer the tower sits on her property.
I had also been on hold for several minutes, before I was transferred to several customer service workers who came on the line. I had to explain my problem to each representative several times because they did not seem to be listening and therefore asked me the same questions repeatedly. And again someone put me on hold for several minutes, and then returned to say no-one could not me. And that I should just go ahead and make a payment right then, without explaining how and why my minutes and monies from my account where depleted down to zero
To say the least I am quite frustrated.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am continuing to filing this report so that other AT&T wireless cell phone customers who may experience what I experienced, (and I have spoken with several) may receive the respect as paying customers that I never received from your company.
And I immediately, I expect a full refund. I will be informing my friends and family about this experience.
Crimsonstar
Monessen, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 02/25/2008 11:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-cingular-go-phone/chicago-illinois-60619/att-wireless-cell-phone-att-cingular-go-phone-wireless-cell-phone-for-three-months-de-312042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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