Complaint Review: Babbittsonline.com - Muskegon Michigan
- Babbittsonline.com www.babbittsonline.com Muskegon, Michigan U.S.A.
- Phone: 231-737-4542
- Web:
- Category: On-Line Stores
Babbittsonline.combabbittsonline.combabbittsonline.com i bought a carb from this place for my four wheeler, it was linked to my make and model four wheeler. Muskegon Michigan
*Consumer Comment: So, the simple solution would be...??????
*UPDATE Employee: Sorry about your experience.
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this company is a big rip off.
i bought a carb for my four wheeler from this company.
because it was cheap and my four wheeler need a carb.
i searched on their site for my make and model and year four wheeler.
and found this carb for $199.95 and other companies online where i usually shop are more money.
well doing what comes naturally i bought it from the cheaper place.
well it arrived a week and a half later give or take a few days.
i opened the box up and noticed right away that this carb is not for my four wheeler.
so i took it and tried to put it on my atv and it did not fit and only has one fuel connector.
my atv has two fuel line for the carb, so i took it off and putt it back in the box it came in.
well then i go online and goto this site and email them telling them what happend and asked why would you put this carb on your site where it comes up for my four wheeler when clearly it is not for it.
a few days go by and no response from them, so i emailed them again.
a few days go by and then i check my email nothing from them.
so i emailed them again and this time i ask for a full refund and a shipping label to send it back to them so i won't have to spend more money.
and i tell them it was their fault for putting it on the site in my atv's section saying it will fit my atv and work with it and it does not.
well they never wrote me back at all not kiss my a*s you are not getting your money back nothing.
well then i go on their site and get their phone number and call.
they don't answer their phone and i leave a meesage and noone calls back.
so here i am sitting on a new carb worth nothing to me except the 200 i paid for it.
and i cannot get my money back from this company.
i need help if there is anyone who can help please don't hesitat to contact me please.
thank you
and for those who are going to write turn them into the bbb well the bbb don't do anything to these companies at all.
they cannot do anything to them if they are not registered with the bbb they can't touch them.
i delt with the bbb on another company and since they were not registered with them they could not do anything with them.
Jay
hernando, Florida
U.S.A.
This report was posted on Ripoff Report on 06/03/2008 08:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/babbittsonlinecom/muskegon-michigan-49444/babbittsonlinecombabbittsonlinecombabbittsonlinecom-i-bought-a-carb-from-this-place-for-336910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
So, the simple solution would be...??????
AUTHOR: Dbc58 - (U.S.A.)
SUBMITTED: Thursday, May 14, 2009
Hint: ACCEPT THE RETURN AND REFUND THE MONEY! Why would you waste everybodies time here with a lengthy apology and not take care of your customer? Have you fixed this? I almost made the mistake of dealing with you, but fortunately I always check the total before committing to a purchase. After spending more than an hour assembling the order of 15 small parts on your poorly laid out site, the sub-total was $225 with the shipment weighing no more than 15 pounds. The shipping charge was a shocking $164 for UPS ground. I cancelled the order and ordered the same parts elsewhere, cheaper and with a $9.80 shipping charge for a greater distance. If you intend to stay in business, you need a serious overhaul of your system and attitude towards customers. Email should be the best path for a complaint for a web-based business. It is in writing and time stamped with little room for mis-understandings. Your website statement about no changes or cancellations and all sales are final labels you as scammer that won't serve customers. I expect your business plan is not based on return customers. Your company's online statement about the lowest prices on the internet is an outright lie even without the exhorbitant shipping charges. Make this right - issue an immediate refund! It is that simple.

#1 UPDATE Employee
Sorry about your experience.
AUTHOR: Srytohear - (U.S.A.)
SUBMITTED: Sunday, January 18, 2009
I currently work for this company & I can assure you that nobody is trying to rip you off. It sounds like you just had a lot of bad luck w/ us. I do apologize for any and all of it.
The truth is, we are a small dealership in Michigan that just started this online gig about a year and a half ago. I can admit that we have a lot on our plate and more than a few bugs to work out. Perosnally, I try my hardest to always do my best to make sure the customer is well informed and receives all of his/ parts in a timely manner. Or at the very least a prompt refund, however, i am only one person so I cannot work miracles.
I will try to give you some explanations (not excuses) as to why some of the things that you experienced may have happen.
1st of all, 4 people answer phones that ring from 9am sharp until 6pm sharp. We are well aware that the phone lines are busy a lot of times. A few times we have had someone come in to look at our phone system to correct it. Unfortunately, it sometimes will disconnect you after waiting on hold for so long. But i can assure you that I, personally, talk on the phone all day to customers so I know that you can get through. I know that the 2 people that read and answer emails read, on average, about 200 emails a day. While this works for most, some people for some reason cannot get through to our email system just as they cannot receive emails from us. Please remember that the 1st email you receive after you place an order is automated from our ordering system. Almost everyone receives that one. Which by the way, you cannot respond to. You actually have to email partsonline or partsorder or something like that. ~I obviously don't read or write the emails~
Anyway, it is always best to call even if it takes several attempts. I know you shouldn't have to call more than once to get through but I already explained that so....moving on.
2nd thing, our manufacturers are the ones that list their parts on our website. That means that their skematics are used, their descriptions, their part numbers, etc. They do have some mistakes on there. Not many but some. Also, some are hard to understand. This is unfortunate and if we could easily fix it we would, trust me. Just as much as you hate ordering the wrong part for your machine, we hate having to fix the manufacturers mistake. Obviously, we're not out to make our customers upset. We try to do the right thing by replacing the product or refunding the money. For the most part, we are pretty successful in taking care of the customers that receive wrong parts. If something like this happens, it is always best to call and talk to someone directly instead of email.
One for sure positive about Babbitts is that we have the best customer service (so i've heard) as far as ordering parts online. We will get our bugs worked out, we are hiring more people, we have meetings about how we can improve our customer service, and we are growing so we will be around a long time. Most importantly, we really do care. I care. I don't want people to be unhappy with their experience with us. I wouldn't of taken the time out of my life to write this lengthy response if I didn't care. I wish it could've been sooner but I just found this online by mistake. I know we are not gonna make everyone happy and some are just gonna flat out HATE us but I WILL do my best to keep that number to a minimum.
Again, I am sorry about your personal experience with my company and I don't expect you to ever do business with us again BUT just know that we did not mean for this to happen to you. Once again, I apologize :)


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