Baileigh Industrial Inc. 3 Month Old Vertical Mill will be DOWN for 1-2 months Waiting for a warranty motor from China...SMH Manitowoc Wisconsin

Problem:  
1. On July 5, 2017, our company took delivery of a new VM-1040E-1 Vertical Mill on our PO 044761, and the Vertical mill was professionally installed by licensed electrical contractors in Elgin, IL

2. On October 10, 2017 we reported to Mark Bailey, by phone with confirmation by email, that the motor (Part# VM-M25C) had failed and that smoke was coming out of the motor. Mark Bailey requested that we send photos of the serial plates on the machine as well as a short video that documented that the motor was smoking. We complied with the request and sent same via email.

3. We sent followup emails on October 11 and October 12 requesting delivery status of the motor.

4. On October 12, 2017 we received an email from Mark Bailey stating that the warranty replacement motor would have a 4-8 week leadtime.

5. We are a manufacturer of FDA registered medical devices and our business will suffer a financial hardship by having to wait 4-8 weeks to get our machine back up and running.

6. The customer support is non-existent in this case and we have requested that Baileigh remove a motor from a machine in their stock, fly the motor in from their China supplier or pickup our machine and issue a full refund.

Desired Resolution:  Prompt Motor Replacement or Refund on the Machine
Desired Outcome:  The customer support is non-existent in this case and our vertical mill machining capability is now DOWN for 4-8 weeks. We have urgently requested that Baileigh promptly support our company and remove a motor from a machine in their stock or fly a motor in from their China supplier or pickup the machine and issue a full refund.