BBMC JD Denham Messed up my home loan then ignored us Illinois

Our loan processor was so quick to push us into closing our loan he neglected important details that now we are laying for . I asked JD Denham twice if our property taxes where included in our escrow and he responded with yes they have to be !!! Now we are short for our property taxes and it was not done !!!! They sent up our concerns to corporate ?? Still have not gotten a resolution ?? We where told our loan was already sold before we could even make one payment . I have been trying to get a hold of anyone that can tell me where to mail our mortgage payment and how much we owe for one month , I called the help desk and they didn’t know this seems to be a Trend with this bank ! You would think they would be a little more professional when someone is trying to give them money . I’ve lost all faith in this company