Complaint Review: Best Buy Golf Supply.com - Citrus Heights, California
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Best Buy Golf Supply.com 7029 Brookcrest Way, Citrus Heights,, California U.S.A.
- Phone: 1 (866) 330-GOLF
- Web:
- Category: Sporting-good Manufactures
Best Buy Golf Supply.com never delivered product! *REBUTTAL ..We did make an honest mistake, we do apologize.
*0: We did make an honest mistake
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I placed an order with this company on line for a set of golf clubs on 1/24 for my husbands birthday that is today 2/20. Their information stated delivery in 3-7 business days. The amount of the purchase for a set of Cleveland ta5 golf clubs was 399.95.
The site said that shipping would be entered in at the end of the checkout. There never was any shipping added. I received a phone call a few days later telling me that they were charging me $13 and change for shipping.
I was a little upset about that because I felt that the shipping charge should have been disclosed prior to or during checkout for my review as a customer. I let that go.
Towards the beginning of the month, I started to get nervous because these clubs were not being delivered. I have emailed and called BestBuy Golf supply several times and have never received a reply from anyone in any way. Several times that I have called, I get a fax noise or a generic answering machine. When I do get an answering machine, it is always a different voice. This leads me to believe that the company is not very legit and is probably in someone's basement.
The answering machine also always claims that all agents are helping other customers and they will get right back to you. Well, today is my husband's birthday and no golf clubs. So, I decided to phone Citibank Visa to find out if my credit card was ever charged. It was, in fact charged on 1/24 for the full amount and then credited on 2/13 for the same amount.
These people never informed me that I would not be receiving the product that I ordered. I have been shopping on line for a few years now and have never had a bad experience. THESE PEOPLE ARE THE PITS!!!! Please don't ever give them your business.
This report was posted on Ripoff Report on 02/20/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-golf-supplycom/citrus-heights-california-95621/best-buy-golf-supplycom-never-delivered-product-rebuttal-we-did-make-an-honest-mistak-4499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 0
We did make an honest mistake
AUTHOR: - ()
SUBMITTED: Friday, November 30, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: sales@bestbuygolfsupply.com
Their name: Ken Briggs
Their phone number: 916-967-5844
Their relationship to the company: Owner
Rebuttal:
We did make an honest mistake on this customer and we sincerely do apologize. However we have to take the responsibility for our manufacturer not having the product in stock. From this incident we no longer charge credit cards until the products are packaged and ready to ship. Once again we do apologize.
Thank you
Ken Briggs
Advertisers above have met our
strict standards for business conduct.
