Best Buy ripoff Sold defective CPU would not replace or refund Prescott Arizona

A simple search will reveal that Best Buy(sic)has a record of engaging in the same or similar practices. Perhaps that is why Best Buy(sic) has been sued by the Attorney's General of New Jersey, Ohio, and Wisconsin. You think?

The buyer has already complied with the suggestions, including two(2) calls to Best Buy Headquarters in MN. Consumer affairs told me on 3/7/06 that they would get back to me within 48 hours with a resolution. As of 3/21/06 they still hadn't called, so I phoned them again. I'm still waiting for a response and resolution. Thank you for the lecture on deportment in a private business...that must be a CA thing. I am an adult and will legally persue this transaction until such time as a fair resolution is obtained.
I am in the process of contacting Mr. Michael Linton, Executive Vice President of Consumer Affairs for Best Buy Corporation. Stay posted.

return policy on PC's is 14days.. if any problems occur within the 14days.. return as defective and get a new unit..

after the 14days (if you did not spend extra for the service plan) then you are under the MFG warranty.. it's strictly between you and them.. (HP, Emachines or whoever built your PC) at this point you made a decision to go through Best Buy to repair the item and they would bill the MFG under the standard warranty.. -vs- shipping it yourself to the company directly (probably to save shipping costs.. not a bad idea)

you didn't say if this was a laptop or a desktop.. laptops are usually sent to a 3rd party repair center.. Out of state.. like California or Texas by 2nd day air.. (some are sent directly back to the MFG) desktops are usually serviced by a local service center (usually within 40miles of the store location)

if you purchased a Best Buy service plan (PSP) on the item.. they have a "no lemon" policy that basically says if an item has been in more then 3 times (the 4th repair) they can request it be junked out -(in other words you get a new item) -stores also have a policy if the item is going to take a certain number of days to fix /or awaiting parts (say 30 or 60days) they will junkout as well - if you didn't buy the plan MFG can still opt to junk it out.. but it's there call not Best Buy

What to do to resolve this problem

calm down & focus on resolving the problem.. if you get emotional or angry in the store.. you give the store an excuse to ask you to leave.. if you refuse they will call the police (which will take the retailers side) and tell you to leave or be charged with criminal tresspass -the store is private property not a govt agency) if you refuse.. then Listen.. YES you will Spend 48hrs in a jail cell.. resisting arrest, accidently pushing a police officer etc... don't allow the store to distract from resolving the issue.. which is either to fix your PC or get you a new one.. control your emotions.

you should have a case# 00xxx-xxxxxxx call the store ask them "was the item sent out to be fixed or in-store" ask specifically where it was sent.. if you get "i don't know" ask them to click on the "vendor tab" in there star repair system and it will tell you.. (sony, hp ,3rd party repair center.. or local BBY repair center) once you know where it is.. you can call them for ETA on parts etc.

Talk to the PCHO area manager.. BE NICE
explain you run a small business, you need your laptop.. it's been in for 3 repairs.. can he authorize a junkout and get you a new one (explain the old one would become store stock, it would eventually get fixed and he could resell it as open box)

if the answer is "no, I understand, it's out of my hands it's a service center thing" then ask if you can get a loaner unit.. you will probably be told "no loaner program exists" explain a friend of yours had his PC in for repair at another best buy was able to put some money down on an open box unit.(or pay for it outright). take it as a loaner.. then when his laptop was fixed.. was able to get a full refund (with no restocking fees etc) - get the manager to clearly state this on the invoice form.

there is no "theft" here (ie: best buy took my money and has my laptop) you signed the legal agreement (repair tag) allowing them to fix it.. best buy sold you a factory sealed box.. if anything your issue is with the MFG.. selling a defective product..

if you call the corp office NOT the 1-888-best-buy but the main phone# and ask to speak with executive resolutions dept. you will probably get better results.