Best Buy corporate and their delivery company were a disaster. multiple confirmed delivery texts, then last-minute cancellations—TWICE. Internet

Worst Experience Ever – Avoid Best Buy Corporate and Their Delivery Company

If I could give zero stars, I would. My husband and I purchased a Samsung Bespoke white refrigerator (open box) at the Rockaway Best Buy in mid-July. The only positive part of this entire nightmare was our salesperson, Eric, who was patient, knowledgeable, and made sure we understood all the specs before buying. We left the store feeling good about our purchase, scheduled for delivery a week later.

That’s where the nightmare began.

We received multiple texts and calls confirming our delivery for the following week between 9 AM – 1 PM. Perfect. The day of delivery, we even got another text saying the fridge would arrive at 2:20 PM. Twenty minutes later, we got a completely different text—Delivery canceled, please reschedule. No explanation. We spent the entire weekend calling Best Buy corporate customer service, only to get the runaround. No one could explain why we went from “your fridge is almost there” to “wait another week.”

At this point, we’d already been two weeks without a refrigerator and were desperate to get the one we paid for. Another week passes, and we’re once again excited to receive it—only to get ANOTHER cancellation text finally. This time, we also received a call from a customer service representative whose accent was so heavy that we could barely understand him. The only thing we could make out was: “No fridge, you must buy a new one.”

My husband finally got through to someone in corporate sales, and that’s when the truth came out: The delivery company had damaged our fridge. Best Buy was stalling, trying to repair it, instead of being honest with us. They waited TWO WEEKS to tell us this!

We went back to the store and spoke to Eric again. He involved Sean, the store manager, who was professional, patient, and as frustrated with corporate as we were. He called corporate on our behalf, laid out the entire situation, and their “solution” was to throw $150 at us for our troubles. We spent over $1,000 on a refrigerator that was broken before it ever got on the truck, waited weeks without one, and got nothing but lies and wasted time from corporate.

Let’s be clear—all I wanted was the fridge I purchased. Instead, Best Buy’s corporate team left us without a refrigerator for weeks, never communicated honestly, and tried to make this our problem when THEY broke it. Their delivery company damaged the fridge, and instead of making it right, they stalled, lied, and offered us an insulting $150 as if that fixes weeks of inconvenience and having to buy another fridge ourselves.

The only reason I’m not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again.