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Report: #547482

Complaint Review: Beware North American Bancard and Todd Monreal - Internet Internet

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  • Reported By: kyle — Provo, Utah USA
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  • Beware North American Bancard and Todd Monreal Internet United States of America

Beware North American Bancard and Todd Monreal Liar, bad customer service, no follow through Internet

*UPDATE Employee: Company Response
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Beware and watch your back with North American Bancard Company and Todd Monreal who is one of there account executives.  He is a liar about his promises.  This company is a merchant processor who guarantees if they cant beat your current credit card processing rate they will pay you $500.00  Well after sending Todd Monreal our processing paperwork we could not get him to return our phone calls or emails.  We even called and email the company with no reply.  They are horrible at customer service and they promise things they won't follow through on.  I don't think they have good rates at all on merchant processing, and they will keep hidden the extra fees untell you get your statements.  This statement is true!

This report was posted on Ripoff Report on 12/30/2009 11:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/beware-north-american-bancard-and-todd-monreal/internet/beware-north-american-bancard-and-todd-monreal-liar-bad-customer-service-no-follow-thro-547482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Company Response

AUTHOR: North American Bancard - (U.S.A.)

SUBMITTED: Tuesday, January 05, 2010

POSTED: Tuesday, January 05, 2010

Dear Sir,
We do apologize that you feel this way, as this sounds like a one of a kind situation.

We pride ourselves on providing quality service to our Merchants while also offering one of the most competitive programs in the industry. 

We sincerely apologize for any inconvenience and misunderstanding between you and your sales agent. 

We would like to take an opportunity to discuss this matter with you further.  Please contact Diana at 248-283-6059.

Hope to hear from you soon.

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