BigBucksAuto.com Big Bait And Switch, Big LIES. BEWARE. Briarwood New York

Hi K,

Thank you for the very detailed transcription of your version of the experience in our sales room. The key phrase to note in your story though is as long as the car was as described.

We have not been able to stay successful in business of buying used cars for many years by overpaying people for their used cars. If we were bound to all the verbal and email quotes we made before actually inspecting a vehicle, there would be no way that we could stay in business. And really, our business is to buy your used cars. We dont make anything by turning folks away.

We have done extensive research and education for consumers on how Kelley Blue Book values are very misleading. We keep abreast on both customer and industry trends so we are in the know. And we have had to become accustom to people thinking that their vehicles are in much better shape than they really are. Its almost like some kind of blindness or denial, but we have found that very often, people are not able to see the scratches and dents and other common signs of wear on their own vehicles. Perhaps it is just the new trained set of eyes, but there are times that indeed, the verbal quote MUST decrease when we are able to physically inspect the car. On the flip side, though rarer, we have also offered people MORE than the original quote. Obviously, that was not the case with your vehicle.

Of course, we are sorry that you were disappointed. It might even be safe to say that this was almost a self fulfilling prophecy since you didnt like the looks of us coming in. That you were uncomfortable and unhappy was also very clear which was why Jose did find a supervisor to conform what he knew to be true: the offer could not be altered no matter how much you wanted it to be. Maybe this too is why your car did not sell though traditional means. But again, we would much rather buy your car then have you leave.

The bottom line is that we are the business of buying used cars and a quote is just that: a quote. When a customer brings in the car and we can inspect it, then we are able to give you a firm offer. There is not bait and no switch and you left with what you came with. The only thing truly invested was time and we both lost on that front, but as our mother used to say Nothing ventured, nothing gained and if coming to Queens and not selling your car is the worst experience you have ever had, then thats a pretty good life, but still, we wish we could have come to a better conclusion for us all.

Here's hoping to better times,

Big Bucks Auto