Complaint Review: BitDefender - Avangard - Internet
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- Author Not Confirmed
- BitDefender - Avangard Internet United States of America
- Phone:
- Web: www.bitdefender.com
- Category: Software
BitDefender - Avangard BitDefender Internet Security v2012 brought my PC to a crawl, internet unusable Internet
*Consumer Comment: NON REBUTTAL -- SERIOUS BUTDEFENDER PROBLEM
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I downloaded BitDefender Internet Security v2012 when my Trend Micro subscription ran out, after doing some researching and finding that it was rated pretty well among the top several antivirus apps for features, usability, and so on.
What a mistake. After downloading and installing, I noticed that internet pages were downloading incredibly slow, taking upwards of a minute when before they were ten to fifteen seconds (I was running it on a relatively old XP machine). I hated the interface, which was not at all intuitive, and some things you had to do online rather after creating a login, rather that in the control panel
itself. I finally got so frustrated with the degraded speed of my computer that I uninstalled it altogether. What a relief to be able to use my PC again!
I requested a refund from the company, and they wanted to send me more of their crappy software to install to diagnose the issue. No thanks. I'll pass.
This report was posted on Ripoff Report on 09/26/2011 06:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bitdefender-avangard/internet/bitdefender-avangard-bitdefender-internet-security-v2012-brought-my-pc-to-a-crawl-inte-781650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
NON REBUTTAL -- SERIOUS BUTDEFENDER PROBLEM
AUTHOR: Downward Dog - (United States of America)
SUBMITTED: Saturday, October 01, 2011
Bitdefender is known to fail frequently which requires regular uninstall and reinstall. It is also known for its renewal ripoffs. I have suffered both problems over the years and have several service tickets to show it. But now there is a new and more serious problem.
I have had Bitdefender for longer than I care to remember. Yesterday I received an online invitation to update my Bitdefender Internet Security 2011 to 2012 for free with an install tool which was not included with the invitation. I called customer service who wanted to take over my computer to "fix the problem". I told them I just wanted them to push me the download and that there was no problem to fix. They insisted there was a problem. They took over the computer, fiddled with a lot of files, some of which had no relationship to Bitdefender, and concluded that I had a lot of computer problems and many trojans. They refused to provide the free update until I allowed them to "clean up" my computer. However they could only do the cleanup if I signed up for a service to remove malware from my computer which they offered at $179 for 3 years, $149 for 2 years or $99 for one year. I refused and ended the takeover.
I downloaded Emisoft Anti-Malware, ran a scan, and confirmed that there were 4 high risk trojans infecting my computer. THE SOURCE OF ALL FOUR WAS BITDEFENDER!!!!!!! I quarantined them and the computer runs far better than before. Bitdefender will be cancelled and a refund will requested for the unused portion.
Enough said.
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