bmagic shop Very angry individual who treats customers very badly Arlington, Texas

I ordered a magic prop and it came very quickly.  I was relatively pleased with it except he sent the wrong color.  I contacted the store owner and he told me to send it back but I would have to pay shipping both ways.  I agreed to this and sent it back.  Nearly a month later he still did not replace my product.  So I emailed him.  He started a hate filled rant out of nowhere accusing me of being a criminal and switching the item out for something I bought on ebay (I have never bought this item on ebay in my entire life and I certainly did not switch out the item).  

Thankfully I purchased BUYsafe on this and filed a report.  After I filed the report I received several hate-filled emails full of false accusations.  I have never met this man and have no idea why where this is coming from.  

I have saved all our correspondence and have full documentation.  

Since then I have heard similar reports from other magicians who have had similar experiences.  Honestly, I am not trying to "get back" at him for a bad experience.  I feel sorry for him and genuinely hope he is ok.  I even offered to be his friend (he seemed very hateful and thought he could use a friend).  But I don't want other people to go through an experience like this.