BMW of Riverside, CA - BMW Riverside California Is the Most Horrific Experience You Will Ever Encounter! Riverside, California

I advise you to heed warning, and closely read the reviews of the others. 

Today was again another unfortunate experience. It started in '08 when I bought my 328i.  I knew what I wanted when I walked in the door - at 5pm.  I called beforehand, (I buy a lot of cars, I know the drill) asked if any of the models equivalent to the model offered in the leasing special were available, and was advised they had "several".  An appointment was set for 5pm.

We arrived on time.  We were greeted by some woman from the marketing department.  She went through some sales pitch, and 30 minutes later we were still waiting for a salesman.  I was ready to leave when he finally arrived.

Pablo was professional, curteous, and to the point.  He's the only reason I stayed.  I told him what I was looking for, and naturally I was led to the 500's, a larger engine, etc.  Ended up it was because they didn't have the car I wanted.  SHOCKER!  We spent an hour driving around Riverside to their "overflow" lots, and they didn't have a single one.  (Come to think of it, wouldn't they have just been capable of looking at a list of inventory instead of making us drive around all night?)

After a good hour, I was advised they had a car with 600 miles on it they could sell at the price-point I was looking for, and that it qualified for their lease special.  Wa-h*o!  So the back/forth began with pricing.  Seeing as my husband had 10+ years experience as a car salesman, we knew what to look for.  (Their lease specials forget to advise that there is close to $4,000 in tax, title and license fees you have to cough-up, albeit I was prepared.  Look for the fine print!)

So round and round we went.  After putting $4,500 down on my base 328i, my payment was $550/month.  Were they nuts?  I BOUGHT a Hummer for $41,000, paying less than that a month, with $800 down vs. $4,500 down, and this was a lease?  Insanity!  So I got up to leave - I didn't want to play the games.  Then came the, "So what price were you looking to pay?"  After 30 more minutes, my payment magically reduced to $430/month.  What a joke!  Come to find out my payment should have been about $60 less a month because of the large down-payment I made.

So I'm ready to sign on the dotted line.  I'm ready to walk out the door with my new car.  You know how it is...  The feeling of instant gratification.  You part with 4K+, you want your baby NOW!  Then WHOOAAA...  Here it comes!  So after I sign on the dotted line, it ends up the car I want to lease can't be leased.  Apparently it has too many miles.  Huh?

So magically, (and I mean MAGICALLY) it ends up they have a car just like it being delivered the next day.  Isn't it ironic no one knew this HOURS ago, when I was told repeatedly they didn't have the car I was looking for and should just buy a more expensive one?  I'm told they will deliver it and everything.  So I buy.  It's now after 9pm.

My car gets delivered the next day.  Lo and behold, it doesn't have the options I purchased.  It's not the car I bought. No bluetooth - being my biggest concern.  Did they think I wouldn't notice?  I had to hire an attorney to get the car I paid for, and threatened non-payment for breach of contract.  I had to threaten putting a stop-payment on my $4000+ down-payment check.  (That worked, by the way.)  Only THEN, (3 days later) did they agree to send someone out to install a seperate unit, because doing it factor would "cost too much", and they'd "lose money on the car".  That's my problem HOW?  These people were violent and VILE!  And ironically, the finance manager played stupid, alleging this was never an option on the car, however I had a 30 minute conversation with him that night about his wife, her car, and how that was her favorite feature.

It never ends.  Today I got a flat, and Rebecca from service said it was covered under 50K miles, NO FEE, only to get it towed there and find out it's $213.84.  I called to advise what had transpired, and Ted, the Service Manager, insisted the conversation didn't occur.  After repeating in verbatum, (seeing as this woman had this SAME conversation with my husband and his assistanct) he finally apologized profusely, being "embarassed".  He promised to make it up to me, begging for another opportunity to rectify things.  So I hung-up to realize my car was 14 miles across town with a flat, and asked that they return it.  But of course the kind words turned into verbal abuse, and now it's "MY PROBLEM".

I even called BMW North America to file a complaint with a "Brandon".  He called their dealership personally from headquarters to ask that they return the car and they refused.  Apparently BMW of NA doesn't care about the service being provided to their drivers either.  Moral?  Their mistakes = YOUR problem!

Stay away if you're smart!  This will be a never-ending nightmare for you.