BNY MELLON dba PNC PAYCARD SERVICES Elanor a Manager @ Customer Services 1 302 791 6119 Lisa Supposed Manager of Elanor transfered from above number. Several Phone Operators - The operator that started the problem Maugerite .@ 1 866 453 5071 Unable access to my payroll money in the bank other Delaware

What started this I was going out of town for some traing for work. Checke my account to ensure I had sufficient funds in my account. Found that an amount had been withdrawn from my account I wasnt familliar with, I withdrew the remaing amt available. Leaving only a few dollars. Called the Customer Service on the back of the card inquiring about who made the charges. Maugerite assisted me I asked about the charges and who made them. She gave me the information and informed me that for them to do anything else she would have to close my account. I explicitly told her not to close the account as I would be traveling and my paycheck would be deposited when I was out of town. (Recorded for training purposes) I would contact the companies and resolve the issues myself which I did.

Got back in town from my training went to use my card would not work. Called cust serv. they said they would send me a new one. However during the almost three year period of using this card I had changed address recently my employer would have change my address. No problem done next business day a monday. Spoke with a manager Monday to see if we could expedite this procedure. See said she could. and that she could charge me $15 and FedEx it to me and I would have it to me by Wednesday. Called my creditors explained to them situation they were very gracious. Wednesday is here I work from 3am till noon at the airport. Made arrangements with my landlord I rent a room from to sign for this fed ex package is it comes before I get home. I get home to nothing no Fed Ex. I call Elanor to find out whats up do you have a tracking number. Guess What never shipped.

By this time am desparete have expended all cash and cash I had stashef for Christmas to take of bills that wouldnt wait gas food etc. Tried to talk to Evalines Boss (Lisa) only to get the song and dance about a card shortage blah blah. Told her at the end of this conversation she would be going home to her familly and eating dinner where I would be having none. Well its Friday and still no card for a honest hard working 62 y.o. man that did nothing wrong to be treated this for wanting what is righfully mine. Looks like no pizza and beer for this guy tonight or tommorow or even Sunday maybe Monday. Who knows? Hungry in Columbus.