Brandon's Comfort Specialist's Parts marked up 400% McKinney, Texas

Don't be fooled by their $75 trip charge credited back if the repair is greater than $150.  Be assured with their mark up in part prices it will always exceed $150.  Don't get me wrong, I was very grateful they could come out the same day to make repairs on my AC as it was a hot day.  But had I known of their pricing policy up front I would have kept calling. But the $75 fee seemed in line with what I'd paid other companies so I said come on out.  The service tech quickly diagnosed my AC problem as blown 'run capacitor' which they keep on the truck.  He says the ONLY part they keep has a 5-year warranty and is $340.  He quickly departed to install and I thought about it and googled AC repair and found Service Magic website reflecting 'common AC failures.  Low and behold there is run capacitor listed and Service & Parts average cost for my area: $163.  So I went outside and asked the service tech about the price and he said he could remove it and order a lower quality one like the one he just removed from my unit.  I said well that lower quality one has lasted 11 years since the AC was installed.  But given my alternative was family staying in hot house I felt had to accept their part price.  After getting invoice and seeing that it's a Turbo 200 brand I found it several places online from $50 to $75.  At WW Grainger (a wholesale supply company that's been around for about 80 years) it was priced at $71 so even with tax & shipping likely would be less than $100.  I called the company and asked for callback and Jason quickly returned my call.  He justified the price by stating the cost of the truck, the service tech, other overhead must be covered.  I guess if that's how they want to run their buiness (low service charge but sky high part prices) then that's fine but I feel like the general public needs to know so they can keep calling rather than paying double the average price according to Service Magic.