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Report: #1280156

Complaint Review: Brilliant Skin Cream and Serum - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Ken — Gardena California USA
  • Author Not Confirmed What's this?
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  • Brilliant Skin Cream and Serum Santa Ana, California USA

Brilliant Skin Cream and Serum I was charged $195.88 in fifteen days after I ordered a free trial with $9.70 Santa Ana California

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I ordered a free trial with shipping charge of $9.70 however they charged $5.39 and $4.31 separately ?

It was a gift for my wife.

She started using it after the shippment had arrived.

Three days later, her skin started showing severe rush with pain.

She discontinued using a product immediately.

Meanwhile I realized that  the company was charging me $97.94 twice.

I called company and found out that I have to call two separate numbers.

First number,!(877)498-0233, I waited for about 55 minutes. The custoer service rep. refused to give me a refund but agreed to cancell my SUBSCRIPTION. The second number,(866)231-2199, it took 38 minutes to reach customer service.

This second customer service rep agreed to cansel my subscription and agreed to give me back $44.88.

Their advertisement says "FREE TRIAL" at first.

The company took a total of $205.58 from my account.

I Hope the company will refund $44.88 as the second customer rep promissed me over the phone.

I feel terrible to my wife who is still suffering of skin irritation and I am staarting new year 2016 with negative $205.58.

If anyone is conducting a class action lawsuit, I am in !

This report was posted on Ripoff Report on 01/14/2016 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brilliant-skin-cream-and-serum/santa-ana-california-92799/brilliant-skin-cream-and-serum-i-was-charged-19588-in-fifteen-days-after-i-ordered-a-f-1280156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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