Bronson & Migliaccio, LLP John McKenzie All sweet talk and promises; no action: Refuses to acknowledge in writing that our account has been paid ~ $8000 Fort Lee, New Jersey

Due to unforeseen circumstances, it became impossible for us to pay a credit card bill.  After unsuccessful attempts to resolve the problem with the cc company, it was turned over to collections.  Actually, I think it was purchased by this so-called law firm, Bronson & Migliaccio, LLP.

We received our first notice from Bronson & Migliaccio on Sept 17, 2009.  We made payment on the account in October and November (with letters confirming post-dated checks had been applied).  Then in Dec, we paid off the entire settlement agreement.  The agreement was for $8000, of which $8000 was paid in full on Dec. 2, 2009.

At that time, I was told that a letter would be furnished to us verifying that the funds were received and the settlement complete.  However, to date, we have received no letter of acknowledgment.

I called their offices repeatedly, and all but once, spoke with John McKenzie.  He really put on a show of caring and understanding, building trust and a positive relationship.  But, obviously, it was only for show. 

Every time I spoke with him, I was assured that the letter was sent, that another one would be sent, and that they would email me one, just to be sure that I received it. 
He used to return my calls, but won't even give me that courtesy anymore.  

All I want is a letter stating that this account has been paid.  At the beginning of this whole ordeal, he often reminded me of the importance of having written documentation and assured me that I would receive appropriate documentation.  Now he won't give me the time of day.