Buy Marine Covers.com Not honor warranty Internet

I bought a new boat road cover from them on 08-28-15.  This cover was their most expensive boat cover and it has a 10 year warranty.  After using the cover for less than 1 year and making minimal road trips, the cover has holes in it from rubbing against the boat.  

I have put in 3 separate help ticket requests to their returns department.  Each time they have asked me to send pictures, which I have done.  I don't get any response back from them.  I have e-mailed them repeadedly to respond to the status of them honoring the warranty issue.  They do not respond back.  I have left multiple phone messages for them to call me and they do not call back.  I have gotten on-line and requested that they call me and they don't call me.