Cablevision of So. Connecticut Fraudulent Charge for a Service We Did Not Order Chelsea, Massachusetts

Does the bill say you have the right to cancel within the first 30 days? Does it say in the fine print that there are exceptions to that general rule?

I checked my bill and it tells me that they are not obligated to refund pay per view packages. It did tell me an address to write to and the number of the cable commission though so thanks for advising me to look!

Both of these managers ... I can provide names but wish not to on a public site ... have told me this is a "non-refundable" package. I have now requested that the serial number of the supposed box we ordered it from be tracked. They have not responded yet to this request.

I plan right now on taking out my bill and finding where it says that all pay per view programs are refundable. I am sure they will claim that this is not a "pay per view" package or some such scamming malarky.

Some comments:

1) As it states on the cable bill, every customer has the right to cancel within 30 days and no package is "non-refundable."

2) About their system never having glitches, a few points:

a) Normally the system doesn't have glitches, but I've seen a case where the computer messed up a customer's bill which I manually corrected.

b) At one time, the department received many phone calls from customers saying that they didn't order certain pay-per-views (this went on for several weeks). Since that time
I've never received further phone calls on that issue.

c) I had to manually keep track of my sales to get my full commission (I worked there for
6 and 1/2 years and this was a problem from beginning to end). A separate computer had bugs in it that the department never got corrected.

I would call them again - get names with rep numbers and keep track of the date you speak with the department (they often don't note the account). If still no satisfaction within a week, go higher and call the cable commission to voice your complaint.