Complaint Review: CAPITAL ONE Financial Corp - Richmond Virginia
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- Author Confirmed
- CAPITAL ONE Financial Corp P O Box 85015 Richmond, Virginia U.S.A.
- Phone: 800-955-7070
- Web:
- Category: Credit & Debt Services
CAPITAL ONE Financial Corp deceptive credit card Richmond Virginia
*Consumer Comment: Capital One
*Consumer Comment: Why pay for something you are not using??
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Just say "NO" to Capital One: I have an excellent credit rating, holding cards with 7,000+ limits. Capital One issued a card with a $500.00 limit after I responded to a "You are pre-approved" letter. When I requested a limit increase, they said "No". Increases are only approved by internal review, not by customer request.
I made it a practice to always overpay the account to maintain a credit balance which effectively gave me a higher monthly limit. When my limit of $500.00 was reached (Total balance = $501.00) as a result of a delay in processing my monthly payment, a $25.00 charge was issued. I immediately made a payment by phone - and was charged another $10.00 for the phone payment.
I eventually got to speak to a "live" customer support person in India who was able to credit the $25 over-limit fee but could not do anything about the $10. fee. Once I got the balance to 0.00; I called to cancel the card. I was again told "No"; they do not recommend cancelling cards. So the card is safely tucked away in a file folder, never to be used again.
Robert
Foxfire Village, North Carolina
U.S.A.
This report was posted on Ripoff Report on 01/22/2006 09:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one-financial-corp/richmond-virginia-23285/capital-one-financial-corp-deceptive-credit-card-richmond-virginia-172833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Capital One
AUTHOR: Angel - (U.S.A.)
SUBMITTED: Sunday, February 05, 2006
We have been with Capital One for about a year. We have two cards with them. About two weeks ago, we received a notice that they were raising our APR to the default rate. This totally blew my mind. We have not been late to Capital One EVER, have NEVER gone over our limit. We have not broken ANY of their rules.
We also have NOT been late to ANY other creditor in over 6 years. I called Capital One to find out why they were raising our rate. They tried to tell me that we broke a rule. I asked them WHAT rule? I told the lady to look over my account history and tell me WHAT rule.
She came back and said that she could not figure out what rule we broke. She said she asked a supervisor, and the supervisor said that they were raising rates all across the board. I said so everyone is getting a rate increase for no reason. The lady said yes. I told her that we would be paying off the card and closing the account. Then I called my bank, and they gave me a credit card with 0% for a year, and a huge credit limit. Until this happened...I loved Capital One. Needless to say, Capital One is no longer in our wallets.
#1 Consumer Comment
Why pay for something you are not using??
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Monday, January 23, 2006
They are going to charge you an annual fee for that card, plus interest. Cancel the card, cut it up and throw it away. Also, keep in mind that it takes Capital One approximately 60-90 days to cancel the account. So, if you cancel and the renewal period comes up, you will get charged for that and it will take forever to get it straightened out!
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