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Report: #743980

Complaint Review: Capitol Lighting - Internet

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  • Updated:
  • Reported By: Light Dr. — Honolulu Hawaii United States of America
  • Author Not Confirmed What's this?
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  • Capitol Lighting 365 Route 10 East Hanover NJ 07936 Internet United States of America

Capitol Lighting 1-800lighting.com False Advertising of 100% Price Guarantee Internet

*REBUTTAL Owner of company: Response to Consumer Complaint

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Capitol Lighting advertised that it has a 110% price guarantee.  In fact, in smaller print they advertise "Capitol Lighting will never be beaten on Price!  If you find this item for less from a competitor we will match that price and BEAT IT by 10% of the difference.  Shop confidently with Capitol!"  I found three different lights that Capitol advertises and called them about honoring the price difference.  No surprise, Amanda and Kevin said that wasn't possible.  Kevin went on to infer that the other company where the items were offered at 1/3 of the price as Capitol, was "probably selling returns, discontinued or defective items."  Don't believe their false advertising.

This report was posted on Ripoff Report on 06/22/2011 12:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capitol-lighting/internet/capitol-lighting-1-800lightingcom-false-advertising-of-100-price-guarantee-internet-743980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Response to Consumer Complaint

AUTHOR: Capitol Lightings 1-800lighting.com - (United States of America)

POSTED: Thursday, June 23, 2011

The competing site against which the customer requested our Price Match is a "flash sale" site that requires membership.  The website is not an authorized distributor of the products in question and thus does not meet the terms of our Price Match Guarantee.  Further, as the competing site in question is a "flash sale" site, at the time the customer requested a Price Match, the competing price could not be confirmed at the other site as the sale had already ended.

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