CASTLE DENTAL CENTER DR. DOUGLASS EDWARDS, DDS Fit me for a full set of dentures that have never fit properly, also tried to add additional charges after paid in full up front. Hixson, Tennessee

I went to Dr. Edwards because he was the dentist nearest my location that was on my dental insurance. He is a very friendly and likeable person as are all the dental assistance. The office has a problem with overbooking appointment far worse than any doctor I have ever been to. They were always behind by the second or third hour of the day.

I had to have my remaining teeth pulled and upper and lower full plate dentures would now replace my partial. My medications for pain control destroyed my teeth by means of dry mouth syndrome, and the teeth which growing up never had a cavity or any other problem were now a disgrace. After removing the last 15 (about) teeth I was fitted with immediate dentures.

The permanent plates would be molded and fit after the swelling went. I was in and out of the dentist's office over the next several months. Every time I told the dental assistant who inturn informed Dr. Edwards that the dentures did not fit properly. They would not stay put and adhesives did not help. I was basically ignored, when dentist was satisfied - whether I was or not - he sent me on my way.

I had also paid for everything up front based on what was expected from the insurance. After the new year the office manager tried to collect additional because the insurance had changed a little as to what they paid. Fortunately, Dr. Edwards said they were bound by the original estimate even though more than 30 days had passed because the services being done were to be done over a 9 to 12 month period.

I was also over charged for teeth that did not even exist or the lesser treatment was done and charged for the higher surgical treatment. It took over four months to get that straightened out, I finally had to call accounting in San Antonio myself the office manager said they were not responding to her e-mails.

This is a place to be avoided if you can. The Doctor and staff are friendly but there is a bit of dishonesty and deceit going on behind the back.