Castlerock Security - SAI Charging monitoring fees on system not working since 12/01/2008. Fraudulent contract renewal. Arlington Heights Illinois

These con artists started as SAI Inc. I called in February about system not working and they said a local repair service would call. Never happened. Received paperwork in about April stating 'Casterock Security' had bought out SAI and would now be our monitoring system. Called again then, strangely enough both phone # and address of company was unchanged as was the 45 minutes to an hour on hold before I could speak to someone. Person I spoke to gave me the same 'local repair' will call spiel only now they wanted to charge me $110 to fix a system less than 18 months old without even knowing what was wrong with it. I said forget it. Cancel our contract on 7/6/09, the day our original 2 year agreement expired and we would take our business elsewhere. About three weeks later a young lady who ID'd herself as Castlerock called to see if we were happy with our service. I told her we were most certainly NOT and that we still wanted the contract canceled as of 7/6/09. On 7/15/09 we were again charged monitoring fees. When I wasted an hour of my life on hold to remind them the contract was CANCELED, they informed me that it had an automatic renewal clause that controlled because I hadn't canceled in writing. At no time during my calls with their customer disservice reps did they ever mention that I had to cancel in writing even though I was emphatic about being done with their non-service. I have filed a complaint with the state AG's office. DO NOT DO BUSINESS WITH THESE THIEVES.

Disgusted
Tacoma, Washington
U.S.A.