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Report: #1407776

Complaint Review: Catherine Aisha Voya Creations - Internet

  • Submitted:
  • Updated:
  • Reported By: Raezyrd — Boynton Beach Florida USA
  • Author Confirmed What's this?
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  • Catherine Aisha Voya Creations Internet USA

Catherine Gretschel Aisha Voya Creations Failure to Deliver Products & Refusal to Communicate Huntingtown Maryland

*Consumer Comment: The exact same experience

*Author of original report: Finally Resolved

*Author of original report: Partial Delivery

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I pre-ordered 2 items from ,aishavoya.com in January 2017 with the understanding the necklace would be shipped in March 2017. I contacted the seller directly from the order email on May 11, 2017 when no update was sent and I still had not received the items. I also contacted the seller through the website's contact form.

I sent a second email on August 8, 2017, a third email September 15, and a fourth email on October 15. I have also tried contacting the seller through her Instagram and Facebook pages.

It has been 9 months since my order and 7 since it should have been delivered. The seller has since taken several additional pre-orders for the same product through her store.

Other Instagram users have reported issues contacting the seller and are still awaiting shipment of their pre-orders. I have also found evidence on Kickstarter (kickstarter.com/projects/1742694206/a-tribute-to-the-starman-david-bowie-inspired-lape/comments). There is evidence as well she may have disappointed Etsy customers, but her Etsy store has been deleted. 

The seller Catherine "Cassie" Gretschel has shown a pattern of refusing to communicate with customers, failure to provide tracking information or notification of delays, failure to deliver orders, and a nasty habit of deleting comments she doesn't like on her Instagram posts. She takes people's money and doesn't deliver the products. She needs to be stopped.

 

This report was posted on Ripoff Report on 10/21/2017 08:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/catherine-aisha-voya-creations/internet/catherine-gretschel-aisha-voya-creations-failure-to-deliver-products-refusal-to-communi-1407776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
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#3 Consumer Comment

The exact same experience

AUTHOR: Rachel - (United States)

POSTED: Thursday, December 28, 2017

I am pleased you finally got your necklace at least. My story is the same as yours, only I doubt I'll ever see my necklace. When I contacted the BBB they stated that they were unable to file a report against her since the company address listed was Harry Potter's address. 

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#2 Author of original report

Finally Resolved

AUTHOR: raezyrd - (United States)

POSTED: Monday, November 27, 2017

As of 11/24 I have finally received all of my order and consider this closed. However, please be aware if you are ordering from this seller, there may be a significant delay in receiving your merchandise and little to no communication.

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#1 Author of original report

Partial Delivery

AUTHOR: raezyrd - (United States)

POSTED: Tuesday, November 07, 2017

Ten months after placing the order and seven months after expected delivery I have finally received the necklace I ordered. The pin ordered at the same time was not shipped. I did send an email today to the seller indicating I received the necklace but not the pin. I do not expect to hear back from her.

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