CD Diet and Health Producer of Max Garcinia 365 and Max Green Coffee 365 Deceptive sales practices San Diego California

I admit it.  I'm one of the people who rarely read the fine print.  I was sucked into an informercial for this product and ordered the trial bottles over the internet.  Did not see or read where after the initial 14 day trial period, I would be charged the full amount for the product, which is apparently over $90 a bottle.

And I didn't realize when exactly the 14 day trial period was up.  No email arrived asking did I want to continue.  So apparently, after the 14 days, I was charged a total of $208 for two bottles of pills.  And within two weeks, another charge for the next month's shipment.  Sadly, I did not check my VISA statement during the month, so imagine my shock when the statement arrived with $400 worth of pills charged to my account. In one month. Within one billing cycle.

I had at some point received an email from CD stating the next shipment would be arriving.  At the time, my father in law was in the hospital and I did not even see the email.  The package did arrive and I set it aside, thinking to myself that I would cancel the order when life settled down.

Sad fact - I am used to dealing with companies who are willing to accommodate customer's needs.  I called yesterday after seeing my statement and asked that my future orders be cancelled and inquired about a refund on the previous products.  Nope.  Can't do that.  I asked to speak with a supervisor, who called today.  He told me the same thing.  Both of them reminded me several times that I had checked the box acknowledging the charges and automatic shipments.  No where in my mind do I remember reading anything about the full cost for these bottles.  I was stunned at the amount they are charging.

A few minutes ago, I received another call from another supervisor who said he would refund me 50% on the last shipment.  So now I only owe them $300 rather than $400.  I am grateful for that at least.  I had gone back through my emails and confirmation notices from this company and no where - no where - does that exhorbitant amount show.  It's not even listed on the packing slips.  Nothing stating that is what you are being charged until it shows on your statment.

I acknowledged my own responsibility in this and asked for their consideration in reducing the amount to something a bit more realistic.  I was told that was the best they could do.

I honestly feel that their lack of openess with the actual prices, and burying the agreement for a full price charge after 14 days and automatic refills is deceptive at best.  Buyer beware and I sure wasn't.  I guess I am used to the majority of internet companies who are more than willing to help resolve issues and understand human mistakes.  Not these guys.  Don't do business with them.  Do not!