Complaint Review: CellularPlus, Cellular Plus, T-Mobile - Syosset New York
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- Author Confirmed
- CellularPlus, Cellular Plus, T-Mobile 135 Eileen Way Syosset, New York U.S.A.
- Phone: 516-496-9494
- Web:
- Category: Cellular Phone Companies
CellularPlus, Cellular Plus, Authorized T-Mobile Dealer, Buyer beware of CellularPlus in St. Pete Tyrone Mall Syosset, New York and St. Petersburg, Florida
*UPDATE Employee: cellular PLUS is trying to resolve
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I have been a Verizon Wireless customer for four years, and switched to T-Mobile because I was intrigued by a deal the company was offering its new customers. I asked a representative to sign us up, on the condition that they will pay off the termination fee's. I came back to the kiosk two weeks later with my papers in hand expecting money back for the termination of my old service and was told that the manager Kurt is no longer with them and they cannot help me. I showed them a signed piece of paper from the manager and his assistant Steve that states they will pay for the terminated lines, but to no avail. I now stand to lose $525.00 in charges for canceling my cell phone service with Verizon. The problem? I wasn?t the one who cancelled it, T-Mobile was when they changed the service over and now because they are not honoring the signed agreement, I stand to lose money; please help!
John
st pete, Florida
U.S.A.
This report was posted on Ripoff Report on 05/24/2008 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cellularplus-cellular-plus-t-mobile/syosset-new-york-11791/cellularplus-cellular-plus-authorized-t-mobile-dealer-buyer-beware-of-cellularplus-in-s-334701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
cellular PLUS is trying to resolve
AUTHOR: Cellularplus - (U.S.A.)
SUBMITTED: Friday, June 13, 2008
First and foremost, I would like to note that we have begun and are continuing to resolve this matter with John through all of our Indirect T-Mobile Exclusive Dealer resources.
When customers switch from Verizon to T-Mobile, we are usually able to save them hundreds of dollars over the course of their contract length, even after figuring in the cost of the $175 Early Termination Fee. We apologize for any misunderstanding between John and cellularPLUS. It is our company policy that we never refund any Early Termination Fees from another carrier to the customer.
We have contacted our T-Mobile Area Direct Representative in St. Petersburg, Florida and are in the process of trying to credit the customer's account for additional fees T-Mobile usually charges on any New Activations as a courtesy.
On behalf of cellular Plus, I assure you that we pride ourselves on being part of a company that has been voted #1 in Customer Care by JD Power and Associates for many years. We will continue to work closely with the John and T-Mobile to figure out a satisfactory solution for all.
Sincerely,
Marisa Matthews
Cellular Plus
Assistant Regional Administrative Manager
(239) 390-9024 Ext. 103
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