Champion Windows Sun Rooms and Exteriorz Unresponsive and Uncaring to Mold/Damages They Caused!!! Fort worth Nationwide

 About two years ago, we had Champion Windows come out to our house and give us a quote. The sales representative at the time (Rocky) was super nice, helpful, and dedicated. We ended up doing three seperate contracts for about 10 windows each. The total for this job was about $25,000. All seemed to be moving along as planned. We signed the second contract. Once they completed work not this job we immediately noticed problems in both workmanship and lack of communication. First things like appearance of replaced trim pieces were noticeably wrong. Next caulking was not up to standards. Another issue we encountered was screens being improperly installed and or falling out of the windows. They

would break upon impact to the ground. We still have never received three screens that were on the order form. To combat the falling screen issue, I asked Champion if we could just place those plastic holders in. They said no that would void the warrant as nothing should ever be drilled into the frame. I come home the next day to two company representatives screwing in holders. When I called the company to get resolution to any of these issues, I was ignored and no action or attempt to rectify the situation was made. I called numerous times and nothing to this date has been fixed. Naturally I refused to pay this bill as they have not fixed any issues and or figured out the warranty issues. They

never once sent someone out to inspect the job or hear out the complaints. The owner , the manager, no one cared enough to correct it and get paid. Things kind of just ended with a standstill and nothing on Champions side was fixed and we refusing to pay until the issues fixed. Fast-forward two years (December 14, 2015) and we finally unveiled the extent of the damage. Over the last two years we noticed a musty smell coming from our master bedroom closet and assumed it was from humidity. This increased to some dampness on the carpet. Then increased to puddles on the floor. So we pulled out our built in bookshelf and this is when we uncovered mold. The damage was being held undiscovered because of the

built in bookshelf and as the wood damaged it would leak more. Finally we had enough and called Champion. It took a bit but then we finally reached a man named Danny. He sounded caring and said he had lots of similar calls coming in. He sent a gentleman named Ray out who saw there was light coming in under the window. He admitted the screens were not measured correctly, and saw there was mold. He went to his truck and grabbed a bottle of mold killer bleach. He sprayed the outside but the mold continued to grow and spread. After a few more rains and about 20 more calls they finally sent out someone else and verbally said for me to find about mold company to fix the mold issue then they would do what

they need to do what was necessary to reinstall and seal the window. We contacted a company and they both verbally agreed they would do the work on our house. The mold company did the mold clean up for about $1100 dollars. Champion then refused to talk t he company and won't pay up. They then sent our account to the corporate location in Ohio. Danny said we were transfered to Karen Miller and he couldnt help at all. It took 20 calls back to finally reach her and all she said was we didn't pay the whole bill so they wouldn't do anything to make the situation right. They also would not be covering the mold removal though they agreed to pay it. They also said I could get a lawyer but they felt no obligation to help.