Complaint Review: Charity Folks - Internet
- Charity Folks charityfolks.com Internet U.S.A.
- Phone: 888-243-2448
- Web:
- Category: Corrupt Companies
Charity Folks I Bid On A Backstage Pass That Was Useless Internet
*General Comment: Charity-Folks Auctions are Great
*Consumer Comment: I SURE WON'T BE SPENDING ANY MONEY WITH YOU PEOPLE. YOUR CONDUCT WAS SHAMEFUL
*UPDATE Employee: Charity Folks - Premium Online Charity Auction
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This past summer,I discovered Charity Folks.It's an auction system.I wanted to meet Reba McEntire in Craven,Saskatchewan,Canada.She performed there on July 15 of this year.
Before I bid on this backstage pass,I emailed the company some questions.
The last one was answered by a Shannon Kane.Shannon is a woman,I know because I talked to her on the phone.She told me I could contact her personally from then on if I had any more questions.
She told me that Reba's management is in charge of backstage passes. And that she,personally tells Reba's management the names of winning bidders.
I bid on and won this backstage pass.It cost me $475 in American funds.It was $517 Canadian.
I went to Regina,stayed in a motel,and was supposed to take a shuttle bus to Craven.I phoned the Jamboree in Craven from my motel room to confirm that I was to be meeting Reba.
I told the employee my name,and mentioned this backstage pass.He asked me where I got it,he said that they weren't selling them.I mentioned Charity Folks to him,and he told me that the only backstages available were through their radio station.He also said my name should've been on their list,it wasn't,and he told me I wouldn't get near the place.I mentioned Will Call the place where people attending performances go to pick up their tickets and backstage passes.Shannon told me to go there and ask for what I'd won. This Jamboree employee talked to a Will Call employee,and he'd never heard of me either.
I told the Jamboree employee that I was told that Reba's management is in charge of her backstage passes.He said that her management has nothing to do with the passes.
There was a computer in the motel's lobby.I emailed Shannon.She told me not to worry,to just go to Craven anyway,and that I'd get a call from Reba's management sometime on July 15 the same day as her performance.Her performance started at 7pm Craven time.I gave Shannon the motel's general number and told her that the person that was to call me should phone that number,and ask for me.No call came.
I talked to another Jamboree employee the morning after I had spoken to the first worker.She told me the same thing.That backstage passes for Reba were only available through their radio station,and when I mentioned Charity Folks,she told me I could phone the police if I wanted to if I figured I had come across a fraudulent site.
I decided not to attend Reba's performance,after being given this information from the Jamboree.I just didn't feel comfortable.Since I was told over the phone that I wouldn't get near the place,I figured I'd be turned away in person.
I had sent Shannon more emails regarding this.She told me not to listen to the Jamboree.She told me that those two employees I talked to were venue workers who were only hired for the summer and didn't have all the information.She said those backstage passes come with Reba and aren't there until she herself is.Charity Folks listed Habitat For Humanity as the seller of those passes.
In the meantime,the motel's computer had come down with a virus,and couldn't be used until Monday morning,the day after Reba's show.Shannon had sent me an email the day before telling me to go to Craven and ask for Lindsay.
I sent Shannon another email,and told her that I chose not to attend,and why.She chided me and told me that she said not to listen to the Jamboree.
And that Reba's camp was there waiting for me to pick up the backstage pass and ticket.She said she couldn't believe that I didn't attend.
I explained my situation to the cab driver who drove me from the motel to the Greyhound Bus depot.He thought that there was something wrong with Charity Folks.He had a copy of a Regina newspaper,which showed a picture of Reba at her show.
A while after I got home I talked to Shannon on the phone again,and asked her why that call she told me I'd get never came.She told me that Reba's management had gotten the wrong number.I gave her the right number.I made sure that there were no typos when I sent it to her.
To sum it up,I was counting on meeting Reba,went there for nothing,and lost my money.And was extremely disappointed.
There have been more auctions for Reba backstage passes.Charity Folks sent me an email telling me about an auction alert.It was for a backstage pass for Reba's tour next year.Anyone interested could bid on a pass for a Reba performance of their choice.
I closed my account with them,and asked to be taken off their email list.
Seriousbusiness
Edmonton, Alberta
Canada
This report was posted on Ripoff Report on 11/24/2007 06:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/charity-folks/internet/charity-folks-i-bid-on-a-backstage-pass-that-was-useless-internet-286395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 General Comment
Charity-Folks Auctions are Great
AUTHOR: csbao - ()
SUBMITTED: Wednesday, April 09, 2014
I have been a Charity-Folks bidder for over 5 years. I have won many experiences and items from their auctions. I have NEVER encountered a problem or lack of follow through. Their auction items are selective and sometimes expensive, but their customer service is also top motch.
In response to the Reba trip. You should have gone to the venue. You went that far only to stay in the Motel. Doesnt make sense. I would question that choice more than Charity Folks who seemed to be working hard to meet your expectations.
Loyal bidder,
CSBAO

#2 Consumer Comment
I SURE WON'T BE SPENDING ANY MONEY WITH YOU PEOPLE. YOUR CONDUCT WAS SHAMEFUL
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Monday, February 23, 2009
ONCE UPON A TIME I BID UPON THREE HOMEMADE PECAN PIES AT A SILENT AUCTION THAT WAS SUPPOSED TO BE FOR CHARITY.
I WON ALL THREE BIDS BUT I NEVER GOT THE PIES.
I WAS SUPPOSED TO CARE MORE ABOUT THE SPIRIT OF GIVING AND CHARITY.
IT RATHER SOURED ME ON GIVING TO CHARITY.
THE WAY THIS WOMAN WROTE HOW SHE WAS TREATED MADE ME BELIEVE HER. YOU SEE, IT WASN'T JUST A VENUE SECURITY OFFICER SHE TALKED TO.
FORTUNATELY, I WOULD JUST DELETE ANY E-MAIL YOU PEOPLE SENT TO ME AFTER READING THIS.
I WONDER JUST WHO IN THE HELL YOUR FAKE CHARITY IS SUPPOSED TO BENEFIT ANYWAY.
FOOL ME ONCE, SHAME ON YOU.
FOOL ME TWICE... ONLY WITH ME AND ANY OTHER REASONABLE AND PRUDENT PERSON YOU WON'T GET A SECOND CHANCE...

#1 UPDATE Employee
Charity Folks - Premium Online Charity Auction
AUTHOR: Charity Folks - (U.S.A.)
SUBMITTED: Thursday, February 19, 2009
Charity Folks appreciates all bidder feedback and we understand the frustration with this disconcerting predicament. With all Charity Folks experiences, bidders are given both an on-site and Charity Folks contact. It would have been helpful to telephone the Charity Folks employee on the day of the event, so that he or she could immediately alert Ms. McEntire's management to the confusion. Had this been the first step, the situation would have likely been avoided.
Often times, an artist's management and a particular venue have separate allotments for tickets and passes. Our auction experiences come direct from an artist's allotment and these tickets do not arrive at the venue until the artist arrives which is usually one hour beforehand. Charity Folks, the charity and the on-site contact work together to make sure the process runs smoothly for our guests. Our employees are available 24 hours a day, 7 days a week to ensure all experiences are handled appropriately.
We sincerely apologize for any less than stellar experiences; however, in this case the choice not to attend the show after speaking with only a venue security officer is not the fault of Charity Folks. No attempt to contact Charity Folks or the on-site contact on the day of the show and no attempt was made to confirm whether the tickets were being held at will-call.
We assure our bidders the highest level of service, and we are extremely saddened to hear of this experience; however, had it been brought to our attention immediately, we are confident we would have remedied the situation, or sought a mutually agreeable solution thereafter.
Charity Folks has helped raise over 10 million dollars for charity since inception. You can click http://www.charityfolks.com/cfauctions/testimonials.asp to view testimonials from past clients and partners.


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