Charter Communications Slow installs, missed appointments, lies, no calls back Riverside California

Called and scheduled service to be installed on 1/16/2007. Services were supposed to be installed within a four hour window from 1PM until 5:00PM. Keep in mind my front door was open from 1:00PM until 4:00PM ish. At 1:00PM PST, I get a phone call from Charter stating that I'm not home, and asking when I will be. First of all they called my home phone number!! Secondly, I specifically made sure I was home from 11:00AM until now. It's 5:44PM PST, and no show yet after 5 phone calls. Also, I keep getting promises of people calling me back and no calls, this is after of course 4 out of the 5 times I called being told that they are "only about 20 minutes away". charter sucks!!

Justin
Riverside, California
U.S.A.