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Report: #1522942

Complaint Review: Charter Communications - Bakersfield California

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  • Reported By: Terry Brewer — bakersfield CA United States
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  • Charter Communications 3500 Patton Way Bakersfield, California United States

Charter Communications Spectrum Business Internet Continuing to charge for services after disconnect, charged for services not provided. Bakersfield California

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I Notified Spectrum Business that I was discontinuing their services. First customer representative refused to disconnect services unless I gave her a reason. I explained that I did not have to give her a reason, and she continued to argue with me until I was forced to hang up.


I called back and spoke to a different person, and explained that I wanted to discontinue my service, and what had happened during my first attempt to do this. She assured me I did not require a reason to disconnect my service and eventually she said it was done.


When I asked about the final billing, which appeared to be charging me for an additional month, she explained that was policy, even though I would not be using their service anymore. There was also an additional charge of more than $70.00 on my account page, which she was unable to explain, and told me not to worry about it.

The additional month was paid, and I just received a email notification that more than $70.00 is still outstanding for the period of November 27, 2022 to December 26, 2022 - this account was paid in full, equipment returned, and closed well before November 27, 2022.


This report was posted on Ripoff Report on 11/30/2022 09:25 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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