Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #180459

Complaint Review: Chase Bank USA - Wilmington, Delaware

  • Submitted:
  • Updated:
  • Reported By: Staten Island New York
  • Author Confirmed What's this?
  • Why?
  • Chase Bank USA Chase Bank USA, N.A., P.O. Box 15650, Wilmington,, Delaware U.S.A.

Chase Bank USA - Chase Bank One Circuit City Rewards Card ripoff Unfair charges to expedite an on-time payment Wilmington Delaware

*Consumer Comment: That is exactly the reason I cut up my Chase card

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Recently Chase Card Services started to impose a $14.95 "Expedite payment" charge for payments made on Circuit City Rewards card accounts when that payment is made less than 5 days prior to the due date. In effect they are bringing forward the due date by one week (= 5 business days). That alone should be reason for legal action against Chase.

I called their Customer service number (800-603-8997) to query this unfair charge. I bank at Chase, have checking, savings, auto-loan and Visa credit cards from Chase and was paying the circuit city card 2 days before the due date from my Chase checking account. My question : why do they need to expedite a payment from one division of Chase to another? Working in IT in the finance industry I know that the actual process will take no more than 30 seconds, even allowing a full Business day to verify payment their assertion that payments made less than 5 days before the due date need to be expedited is ludicrous.

I pay Discover exactly the same way and by the time I have logged off their web site after making a payment I have received a confirmation email saying my account has been credited, I check my bank account and see the payment to Discover immediately also, so why can't Chase manage to pay themselves from within their own organisation as quickly?

David
Staten Island, New York
U.S.A.

This report was posted on Ripoff Report on 03/10/2006 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-bank-usa/wilmington-delaware-19886-5650/chase-bank-usa-chase-bank-one-circuit-city-rewards-card-ripoff-unfair-charges-to-expedit-180459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

That is exactly the reason I cut up my Chase card

AUTHOR: Dave - (U.S.A.)

POSTED: Friday, March 10, 2006

You're right, David. There is absolutely NO reason for this. Except to line their pockets. I pay all my bills online, and not one creditor does this.

Since they are in such financial difficulty, one would assume that these extra charges, raising the interest on long-time customers astronomically, and other under-handed tactics Chase is pulling, can only put another nail in their coffin. Too many people are pulling out of Chase. You should close your account with them just out if spite.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now