Cherry Grove Tobacco outlet Rip Off // Bad Customer Service North Myrtle beach, South Carolina

I am writing to advise you of the really bad service I have received from a local business.  I went into Cherry Grove Tobacco Outlet located at 1550 Highway 17 N, North Myrtle Beach SC 29582 telephone number 843-281-6364. On December 13, 2012 at 12:14 pm I went into the store to enquire about the new electronic cigarettes. The man that helped me suggested that I
purchase Electro brand. I was hesitant because the cost was quite high. And I had seen others out there for half the cost. After some time of asking questions and feeling a little more comfortable I purchased the product as well as some refills putting my total purchase at $52.91. I left went home and attempted to charge the device I left it overnight to charge only to realize I had a defective product. I returned to the store and it was the same gentle man. I advised him the device did not work. He went to the back with it then returned handed it back to me and said yea its defective. I advised him I would like an
exchange he declined and handed me a phone number to call and 800-886-0516. I left and then tried to call the store back so I could get his name. Each time I called it would go to voice mail. I repeated the call a few times.

Finally someone answered and I asked who I was speaking to so I can document! He became upset told me he was going to report me to the police for harassment and said he would not give his name. I contacted the company and advised them that the device I purchased one day ago was defective. The customer service lady asked why the store would not exchange. After I explained what I had encountered she was appalled and gave me the address of where to mail it to have an exchange.

Now I am out $52.91 and fuel to go to and from the store as well as Shipping and handling not to mention time and aggregation.  I feel I have been ripped off! I feel I was conned into buying this product and this store is not honoring the purchase. I live in a tourist location and feel this company does this often because he will not see the customer again and that is not right.  I want to get this information out there in hopes that no one else has this horrible customer service experience.