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Report: #1324507

Complaint Review: Chicago Water and FIre - elmhurst Illinois

  • Submitted:
  • Updated:
  • Reported By: Concerned home owner — chicago Illinois USA
  • Author Confirmed What's this?
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  • Chicago Water and FIre 720 n larch elmhurst, Illinois USA

Chicago Water and FIre Ripe off and scam elmhurst Illinois

*UPDATE Employee: Ex Employee

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Do not hire CHicago Water and Fire.

I had Chicago Water and FIre come out and do an estimate for repairs after our basement flooded.  THey charged me $24k almost to put my basement back together. THey had a very nice project manager come out and explain the process.

The shock came when their "contractor" came and had a written work order. explainng everything that needed to be done.

However he was only being paid $11K fo the work....... thats a $13k difference in what my insurance was paying and what the contractor was being paid.

THe contractor has taken 4-5 weeks to get the job done and we are no where near being finished. The lack of the response from the company is shocking, especially since the insurance company has paid Chicago Water and Fire in full.

Buyer be were, the company breaks the backs of contractors and basically steals, especially since their estimate already have 20% built in for profit and overhead.

Chicago water and Fire, subcontracts the majority of it work and even their own clean up guys wanted me to post a positive review of their clean up and they would pay for my review.....

I wonder how many reviews were paid for by a cash return from the company to the client......I understand I live in chicago but this feels like a pay to play game......

Everyone beware..... make sure you know what is really going on with Chicago Water and Fire...... They claim to have help tens of thouands of people. yet their reviews are barely breaking the double digits.... so a handfull of people took their money to post a review. The rest im sure either told them to shove it or have had a horrible experience as I have........

 

This report was posted on Ripoff Report on 08/25/2016 05:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chicago-water-and-fire/elmhurst-illinois-60126/chicago-water-and-fire-ripe-off-and-scam-elmhurst-illinois-1324507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Ex Employee

AUTHOR: John - (USA)

POSTED: Tuesday, May 23, 2017
We don’t have enough evidence to substantiate a review from “Concerned Home Owner– Chicago” and KNOW this to be written by an employee terminated by the company.  

 

We place an exceptional amount of pride on making sure that every customer is 100% satisfied, regardless of the situation.  We’ve served thousands of customers here in Chicagoland since 1988 and maintained an A+ BBB rating na have earned our reputation as a leader in the Chicagoland market.  We are locally owned and operated as a family business, spanning two generations.  Each of our technicians and team pass rigorous training and certification tests to ensure our customers receive the best service possible, each time, every time.  It is with great dignity and respect that we place into our handling of each call, each customer and each relationship.  We are always seeking new ways in which we can improve, innovate and best serve our customers.  If you require service of any kind, please do contact us at 1-800-597-6911.  We remain at your service 24 hours a day, 7 days a week, 365 days a year.  Thank you.  - Chicago Water & Fire Restoration
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