Chime prepaid card, Chime prepaid card They suspend my account due to unauthorized transaction to a payee i have no cluem then told me they will take all my funds of $1930 dollars San Francisco California

My account was suspended on Dec. 29 2017 of an unauthorized transaction of a payee to a friend. They have not contacted me I've been calling them everyday because I have no clue what I'm the world is going on. The women from dispute told me there is nothing they can do and all my funds will be taken off my account of $1,930.00 and there is no way I will be able to get my money back. I have been with chime since October and I've had nothing but problem from money being stolen from me. I just don't understand why they would hold and take funds from me over something I have no clue about. I seriously need help and they need to be s**t down and my funds need to be returned to me because I work way to hard for my money to be stolen from me