Chris E Myers Bank of America Home Loan deceptive promise of Lender Credit taking months and still not resolved Fort Worth, Texas

Please, allow me to set this straight.  While I do not work for Bank of America any longer, I feel that it is my responsibility to clear my name and set this broken record straight.  For some reason, my name has been prominantly noted in this complaint.   I was a VP of Sales for BAC this person has set a complaint against.  However, the facts are completely untrue.  Said complainant HAS been given his lender credit and indeed WAS given his lender credit at the time shortly after his closing in August 2009. 

When Holme called (after his closing had happened but had yet to fund) and noted that he felt the closing costs were too high, the loan officer brought his concern to me.  In turn I made the decision that yes, we should give a lender credit to him for the extra bit of time it had taken to close his loan and to keep him as a satisfied borrower. (this after we had waived points and fees to get him the lowest rate possible for him) I, in turn, contacted the processor and funding agent on the file to make sure that was done.  The processor and I both spoke to him and the lender credit was given as part of his new loan amount.  He was obviously expecting a check, which is something that was not done at BOA.  The processor explained to Holme that the credit was applied to his payoff on his former loan and it was a done deal.  Holme continued to call the loan officer and myself DEMANDING his money.  After several attempts to show him that the money was indeed credited on his final HUD 1 settlement statement by the processor and the funding branch, he demanded money yet again.  Holme was totally unreasonable and was totally unwilling to listen.  He wanted his money.  In his bank account.  Now.  He was given a fair rate and fair costs for his refinance.  This was just obviously someone who wanted something for nothing.  There were no promises given for any type of monies etc.  Ever.  Simply because there were no monies to give.  It was already done as a credit to his new loan balance.  For some reason, he just did not understand it.

A few months went by and once again, Holme was on the prowl for free money.  He again demanded his lender credit but this time, it had grown by $200 dollars.  Each time he called about it, his figures increased a little more and more.  By this time, I had been promoted to another department and I had no access to the systems or loan documentation in the sales department.  As I told him, it WAS out of my hands.  However, I did transfer him to the new VP of sales over the original loan officer.  His name was Ryan Walters.  He researched the same information that we had taken care of before.  The VP even offered to meet Holme at a place of his choosing in Frisco, TX so he could SEE the HUD 1 settlement statement along with other documentation to PROVE that he had received his lender credit in AUGUST of 2009.  The VP of sales even ran it through his Unit Manager and Site Manager to be sure we were doing the right thing.  While Ryan was researching this, Holme decided he did not want to wait a day or two, so he began harassing anyone he could get an email for.  He looked up names in the directory and whether they were the correct person or not, he sent them accusatory emails threatening lawsuits etc. But this time, it wasn't the lender credit  he wanted, it was his entire amount of closing costs.  Again, something for nothing. 

He even went as far as to complain to the office of the president.  After the sales department and the OOP researched the incident, it was determined that the original amount had indeed been a credit given to him at the time his loan funded in August.  Yet he continued to harass the site manager, the loan officer, the new VP, the office of the president, and myself.  The Office of the President did a thorough investigation into the situation and found that everything had been done correctly in the very beginning. 

So, to wrap it all up, during the entire loan process, the borrower complained about the details of his loan on several occasions (rate, costs, time) but the loan officer and I did everything we could to answer his questions and do everything we could to make sure his process went smoothly.  Yet, when it came time to close, here he was again, complaining about the costs of the refinance (as he did NOT qualify for a Loan Modification)  He did this all while he was lowering his rate and lowering his payments by a significant amount.  We did everything we could to help him.  That included giving him a lender credit worth over $600.  (This was on top of other huge loan discounts we had already given him)  But there are some people that just want something for nothing.  I am not sure why my name is mentions so prominently here, but I feel I treated Mr Holme Oltmugge with respect as a customer and as a person.  I feel bad that he felt his situation was not resolved.  I am disappointed that he chose to take out his frustration on me when I was the person who bent over backwards to help him.