Complaint Review: Chrysler Financial - Farmington Hills Michigan
- Chrysler Financial P.O. Box 9223 Farmington Hills, Michigan U.S.A.
- Phone: 800-5568172
- Web:
- Category: Financial Services
Chrysler Financial Not send out any statements nor notify of penalties for paying late. Farmington Hills Michigan
*Consumer Comment: Your kidding right...
*Consumer Comment: Your kidding right...
*Consumer Comment: Your kidding right...
*Consumer Comment: Your kidding right...
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I called Chrysler to request a payoff amount for my car, I wanted to pay it off early, only to find out I was being charged penalties for making late payments. I explained to the csr I do not receive any statements telling when they are due so I make my payment within the first week of each month, still not knowing when it is actually due. Misty a superviser in collections rudely kept repeating the fact that it is a courtesy that Chrysler sends out statements, I kept repeating to her courtesy or not I should still get them.
She then proceeds to say how come I never called to complain about the statements, to be honest I never did, but thats before I knew they where charging me penalties for not paying on time. I only found that out by chance just calling inquiring about my account, which I also feel I should get notified that I am being charged additional fees.
I feel as if they took advantage of the fact since I nerver called to complain about a statement, they can continue to charge penalties without having to notify me in advance.
Marwan
cleveland, Ohio
U.S.A.
This report was posted on Ripoff Report on 03/04/2009 05:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chrysler-financial/farmington-hills-michigan-48333/chrysler-financial-not-send-out-any-statements-nor-notify-of-penalties-for-paying-late-fa-430865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Your kidding right...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, March 04, 2009
You are saying you don't know when your due date is, and that is their fault?
In order to send your payment "within the first week of the month". You would have to know the amount of your payment, the account number, and where to send the payments. Yet some how you never knew what your due date
was? Sorry but that makes no sense.
Even if by some chance you didn't know when your due date and were never told, did it ever occur to you to actually call them up and find out?
As for the penalties they charged you for being late. These were also specified in the documents you signed. So you were already notified that if you are late you would be charged a late fee. But of course these are the same documents that would have had your due date so if you failed to read that, I could see how you failed to see the penalty information.
#3 Consumer Comment
Your kidding right...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, March 04, 2009
You are saying you don't know when your due date is, and that is their fault?
In order to send your payment "within the first week of the month". You would have to know the amount of your payment, the account number, and where to send the payments. Yet some how you never knew what your due date
was? Sorry but that makes no sense.
Even if by some chance you didn't know when your due date and were never told, did it ever occur to you to actually call them up and find out?
As for the penalties they charged you for being late. These were also specified in the documents you signed. So you were already notified that if you are late you would be charged a late fee. But of course these are the same documents that would have had your due date so if you failed to read that, I could see how you failed to see the penalty information.
#2 Consumer Comment
Your kidding right...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, March 04, 2009
You are saying you don't know when your due date is, and that is their fault?
In order to send your payment "within the first week of the month". You would have to know the amount of your payment, the account number, and where to send the payments. Yet some how you never knew what your due date
was? Sorry but that makes no sense.
Even if by some chance you didn't know when your due date and were never told, did it ever occur to you to actually call them up and find out?
As for the penalties they charged you for being late. These were also specified in the documents you signed. So you were already notified that if you are late you would be charged a late fee. But of course these are the same documents that would have had your due date so if you failed to read that, I could see how you failed to see the penalty information.
#1 Consumer Comment
Your kidding right...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, March 04, 2009
You are saying you don't know when your due date is, and that is their fault?
In order to send your payment "within the first week of the month". You would have to know the amount of your payment, the account number, and where to send the payments. Yet some how you never knew what your due date
was? Sorry but that makes no sense.
Even if by some chance you didn't know when your due date and were never told, did it ever occur to you to actually call them up and find out?
As for the penalties they charged you for being late. These were also specified in the documents you signed. So you were already notified that if you are late you would be charged a late fee. But of course these are the same documents that would have had your due date so if you failed to read that, I could see how you failed to see the penalty information.
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