Complaint Review: Clarence's Auto Service - Dunnville Ontario
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- Author Not Confirmed
- Clarence's Auto Service R R 6 Dunnville, Ontario Canada
- Phone: 905-774-7420
- Web:
- Category: Auto Repair Service
Clarence's Auto Service - Mechanic's Work Could Have Caused Motorist Death! Dunnville, Ontario
*REBUTTAL Owner of company: Wrongly Accused
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I warn evryone who is thinking of taking their vehicle to Clarence's Auto Service FOR ANYTHING. I would not ley him or any of his mechanics touch my vehicles from this date forward.
I purchased a vehicle recently from a Dunnville dealer. Prior to picking up the vehicle, the dealer had the vehicle safety inspected by Clarence's Auto Service in Dunnville,Ontario, Canada.
During the Christmas week we used the vehcile to go to New Jersey to see our grandchildren. About two hours into the journey I started to loose control of our vehicle but I managed to pull it off the New York Thruway. I determined that I had a problem in the front driver's side wheel. I was able to get to a garage where the mechanic should me the problem.
He pointed out that the front wheel was ready to fall off due to a faulty Hub Bearing.He also stated that this should have been spotted at the time of the safety check. He also stated that if I had continued any further on the thruway the wheel would have fallen off thus causing loss of control and possible persinal injury or fatal death.
I had the hub bearing replace which cost me a pretty penny.
When we got home from vacation I pointed this out to the dealer who stated that he would called Clarence Auto Service. I informed the dealer that I wanted compensation for the cost of the part and the labor.
In the end, Clarence stated that they WOULD NOT PAY NOTHING and gave me some bullshit excuses about the type of steel they used to manufacture this part. BULLSHIT..BULLSHIT.
SO readers, pass the word on, DO NOT TAKE YOUR VEHICLE to Clarence Auto if you live in the Dunnville Area.
This report was posted on Ripoff Report on 01/05/2010 06:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/clarences-auto-service/dunnville-ontario-n1a2w5/clarences-auto-service-mechanics-work-could-have-caused-motorist-death-dunnville-ont-549891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Wrongly Accused
AUTHOR: Clarence''s Auto Service - (Canada)
SUBMITTED: Tuesday, March 30, 2010
I am writing this letter in response to the report that was wrongly filed against my business earlier this year.
We inspected the vehicle in September 2009. If you were to look at a safety certificate you would see that it clearly states that the items we are to inspect have to meet the required standards on the date of inspection and that it is not a warranty. At the time that we inspected the vehicle the wheel bearings were in good working order.
The time from the inspection to the time that the incident occurred with the vehicle was 3 months and approximately 8,000 kms. Wheel bearings on this type of vehicle are a sealed non-serviceable unit and cannot be disassembled for inspection purposes.
This complaintant had also filed a complaint with the Better Business Bureau in Canada in regards to this matter. The Better Business Bureau came to the conclusion that we had made every reasonable effort to resolve this matter. The complaintant's case was then closed.
We don't feel that we should be responsible in any way to warranty a used vehicle that was not purchased from us.
We have been in business for 24 years now and although we are not perfect we take great pride in the quality of workmanship that we provide to our customers. We feel that this posting is completely inaccurate and an attack on our creditability.
We here at Clarence's Auto Service would like to personally invite anyone who would like to visit us to drop by and see us or feel free to contact us.
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