Coastal Classic Creations Provided shampoo that did NOT cleanse hair, but instead left it tacky/sticky, then refused to talk to me regarding the product. He removed my negative review from his "ratings" which are a fraud. In Montara, California

I recently purchased three shampoo products from Coastal Classic Creations, two shampoos and one shampoo bar.  I tried both very small amounts of said products and large amounts.  No matter what I tried it left my hair very tacky/sticky and much dirtier than when I started. 

I wrote and complained about the products and all I received was a copy of their "Terms of Service," which stated no refunds or returns. 

I left a negative review on their "ratings site" and it was promptly removed.  When I wrote and said this was fraud, they replied with their, "Terms of Service," which states they can remove anything from their site.  After that, my registration was also removed so I could not access their site or contact them in any way.  I have filed a complaint with the BBB with no resolution but it will remain on their file for three years.

If a company is selling shampoo, a customer should have a reasonable expectation that it would cleanse their hair.  If a company has a ratings system on their site, a customer should have a reasonable expectation that it would allow negative ratings. 

I would avoid Coastal Classic Creations completely!