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Report: #1419190

Complaint Review: Coaster Furniture - Internet

  • Submitted:
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  • Reported By: Elba — NY New York United States
  • Author Confirmed What's this?
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  • Coaster Furniture Internet United States

Coaster Furniture The Classy Home I bought a Coaster sofa 550139, upon screwing the legs into their pre-drilled holes and sitting, the sofa collapsed, causing a back injury, person was of normal weight 172 lbs. The furniture is Coaster is made in China and the wooden frame is so thin or made of recycled wood that it did not hold weight.

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The Classy Home and Coaster sold me a sofa, 550139 for which I paid 308.27.  The delivery was fine, however, upon screwing the legs into their pre-drilled holes and sitting on it, the sofa collapsed.  Upon checking the underframe, we realized the wood was very thin, or recycled and cheap and that is why it did not hold weight.  Coaster tried to blame the delivery people, however, I told them it did not arrive broken, it only collapsed after someone sat on it and the collapse even caused them to hurt their back.  The Classy Home was sent photos of the collapsed leg and the collapsed photo.  They claim they have to investigate this as a claim.  Their customer service is poor, a full refund should have been immediately done and they should send someone to pick up this piece of garbage they sold me.  Will likely have to end up in court. 

This report was posted on Ripoff Report on 12/26/2017 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/coaster-furniture/internet/coaster-furniture-the-classy-home-i-bought-a-coaster-sofa-550139-upon-screwing-the-legs-1419190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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