Comcast Xfinity Company overcharged for service and povided poor customer service Baltimore Maryland

Xfinity aka Comcast (cable and Internet Service Provider) overcharged me by charging for a television channel (Cinemax) not ordered separately – a service that was provided with the cable television service by the sales representative.

On or about 10/19/2015, or there about, I ordered cable, phone, Internet and an alarm system with three (3) cameras under account number:  09519 102038-05-0.  The Comcast representative who set up the account was Theo Stinson, XFINITY Sales Professional/Comcast Cable, of 8031 Corporate Drive, Baltimore, MD 21236; M 410-967-0546, F 410-497-0207, theodore_stinson@cable.comcast.com.  As an incentive for switching from an existing company that was shady, the representative added a free, extra movie channel “Cinemax,” and incorporated and alarm system with security cameras. 

Once the cable, phone and Internet service was installed, the problems started.  I was given multiple excuses why the alarm system could not be installed; e.g., the representative wrote the contract wrong, someone in the office did not account for all of the cameras and devices needed, etc.  The workers continually failed to appear for service or showed without the proper equipment on multiple occasions, and I was never provided with the alarm system, which was part of the initial agreement and reason for switching to Comcast. 

In addition, when I received the billing statements, I was overcharged every month for Cinemax ($12.00), and every month, I would call and complain to the sales representative and customer service, only to be told that it would be taken off the account.  Needless to say, the problems were never corrected.  Consequently, I cancelled the service and returned the equipment in May 2016.  The equipment was returned to the service office in White Marsh, Maryland on May 8, 2016, and the representative who assisted me was Wendell Countess, XFINITY Sales Consultant/Comcast Cable, of 8029 Corporate Drive, White Marsh, MD 21236; T 410-513-3443, F 410-933-1115.  Mr. Countess reviewed the account and moved to correct the overcharges and address the poor customer service.  Mr. Countess closed the old account as being satisfied and opened another under account number:  0951910203806.  Installation was never completed and is pending the resolution of the below debacle.

Comcast turned the account over to collections - SouthwestCredit (reference no.: 59824950) and Stellar Recovery (file no.: 220221424) - claiming I owned $235.08 on the account.  I requested written proof of the alleged charge and verification of credit for the overcharges for the period of time the account was open – eight (8) months or more.  I further requested verification to support that Comcast could fraudulently overcharge me and be held harmless for the action as well as their poor customer service.  The practices of this company have been fraudulent and unethical, and I never received any information from Comcast.  As supported by Mr. Countess and his subsequent action, I do not have an obligation to Comcast, and Comcast is actually indebted to me.

At this juncture, I am requesting a refund in the amount of ninety-six dollars ($96.00), and a refund for any additional charges, taxes or fees related to the Cinemax overcharge.  I am also requesting that any adversarial credit report action be remedied.  

Mr. Countess reviewed the account and moved to correct the overcharges and address the poor customer service.  Mr. Countess closed the old account as being satisfied and opened another under account number: 09519 102038-06. At this juncture, I am requesting a refund in the amount of ninety-six dollars ($96.00), and a refund of any additionally charges, taxes or fees related to the Cinemax overcharge.  I am also requesting that any adversarial credit report action be remedied.