copyrights clearance center Rightslink® by Copyright Clearance Center ordered article & they sent two pages from an obscure book that needed enlarging & was barely legible Danvers, Massachusetts

Wanted to read an article from 1957 regarding a new family service offered by a child psychologist.  Searching online I found the article available thru Rights Link and Copyright Connect.

For a mere $4.99 they would rent me a 24 hour read, which would have been sufficient, if I only could have read it.

This was on a Saturday, but I received the link and had to enlarge it to 150% and then could barely read that it was from some obscure book on something else.  I immediately emailed them demanding my money back and on Monday received an awkwordly worded email from "John" saying they do not refund rentals and that I would have to go the the American Medical Society.

Nay, nay, says I right back.  I looked up my Visa account and it was copyright connect who got my money, so pay up. Then I get an email from "Mona" from copyright connect saying they will go to the AMA and request my refund.

At this point I notified my credit union and got a phone call from their fraud department.  She phoned "Mona" and asked to be cc on all further emails.  "Mona" admitted to the fraud agent that from 1957 to 2000 most of the articles were difficult to impossible to read.  This was recorded by the fraud agent.

She hung up on "Mona" and said she would put a temporary refrund on my acct.  

I looked up "Mona" and "John" and they were from India, so I knew why it was such a clumsy and poor service.  

Then this past week, I got a 3rd email from "John" saying the refund was in process and would take at least a week.

Then the next day I got a 4th email from "Marion" saying the refund was complete.

All for a measely $4.99.  What a crock and a waste of time.  My advice?  Do Not give up.